• Lead drafting and data processing assignments within the time budgeted to do so. • Review Survey Field Packs for accuracy and completeness, ensuring scope of work is covered. • Teach Ascent layering conventions, drafting practices, and workflows. • Handoff accurate and complete data to all departments. • Step up whenever necessary to ensure deadlines are met. • Create drafting templates for projects. • Review infrastructure routes for accuracy and completeness, as well as correctness of existing crossings. • Coordinate and lead large scale drafting efforts. • Perform QA/QC on all drafting and data processing. • Review and package client submittals. • Attend or lead client calls and screen shares for planning and design purposes. • Dispatch and communicate with field crews and create calcs on demand to facilitate field work. • Assist other team members when they have problems. • Gain a thorough understanding of Survey/GIS relationship and processes unique to Ascent. • Assist with workflow documentation, improvement, and implementation.

• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach

• Work carried out on a campaign by campaign basis, choose how many campaigns you work. • Develop artists stories, persona, and creative through ideation • Manage multiple artist campaigns or projects, securing online press features, interviews, premieres, sessions, podcasts, through online publications, influencers, and brands • Eat, breathe, and sleep today’s digital & mobile consumer, to develop brand-specific strategies that, ultimately, help artists grow (that’s why we love social and digital marketing, after all!). • Guide and contribute to the development of creative ideas and deliverables • Be well versed in the various Paid Media and Measurement opportunities in social, digital, and broader marketing mix, to provide client recommendations on the proper social & digital KPIs, based on brand-specific goals. • Identify and help sell-through incremental campaign opportunities to clients, that help them achieve their goals

• Build and manage GoHighLevel accounts, pipelines, funnels, campaigns, workflows, and automations. • Create workflow automations using Zapier, Make, direct webhooks, and API integrations. • Build and integrate AI agents using tools such as Cassidy, Custom GPTs, OpenAI, Anthropic, n8n, LangChain, or similar platforms. • Connect GoHighLevel with tools such as Stripe, Slack, Calendly, Fathom, ClickUp, and other business systems. • Design clean attribution systems from ad click to booked call to closed deal. • Troubleshoot technical issues across client accounts and internal systems. • Identify workflow inefficiencies and proactively suggest better technical solutions. • Document every build clearly through SOPs, Looms, process notes, and technical documentation. • Collaborate with media buyers, account managers, technical operators, and leadership teams.