• Guest experience & communication • Deliver personalized, high-quality support across email, SMS, and phone • Engage with guests in a natural, human, and unscripted manner • Ensure every interaction reflects a premium, concierge-level experience • Guest issue resolution & recovery • Handle guest concerns with empathy, clarity, and sound judgment • Turn negative experiences into positive outcomes through thoughtful responses • Balance guest care with company guidelines and decision-making • Ownership & follow-through • Take full ownership of guest issues from start to resolution • Ensure timely, accurate, and thoughtful responses across all channels • Maintain strong attention to detail in all interactions • Cross-functional coordination • Collaborate with kitchen operations and internal teams to resolve issues efficiently • Help ensure smooth execution across delivery, fulfillment, and guest communication • Service excellence & continuous improvement • Uphold high standards for hospitality and professionalism • Identify opportunities to improve guest experience and internal processes • Adapt to feedback and continuously refine communication and service approach

• Work carried out on a campaign by campaign basis, choose how many campaigns you work. • Develop artists stories, persona, and creative through ideation • Manage multiple artist campaigns or projects, securing online press features, interviews, premieres, sessions, podcasts, through online publications, influencers, and brands • Eat, breathe, and sleep today’s digital & mobile consumer, to develop brand-specific strategies that, ultimately, help artists grow (that’s why we love social and digital marketing, after all!). • Guide and contribute to the development of creative ideas and deliverables • Be well versed in the various Paid Media and Measurement opportunities in social, digital, and broader marketing mix, to provide client recommendations on the proper social & digital KPIs, based on brand-specific goals. • Identify and help sell-through incremental campaign opportunities to clients, that help them achieve their goals

• Build and manage GoHighLevel accounts, pipelines, funnels, campaigns, workflows, and automations. • Create workflow automations using Zapier, Make, direct webhooks, and API integrations. • Build and integrate AI agents using tools such as Cassidy, Custom GPTs, OpenAI, Anthropic, n8n, LangChain, or similar platforms. • Connect GoHighLevel with tools such as Stripe, Slack, Calendly, Fathom, ClickUp, and other business systems. • Design clean attribution systems from ad click to booked call to closed deal. • Troubleshoot technical issues across client accounts and internal systems. • Identify workflow inefficiencies and proactively suggest better technical solutions. • Document every build clearly through SOPs, Looms, process notes, and technical documentation. • Collaborate with media buyers, account managers, technical operators, and leadership teams.

• Scope, structure, and configure Pipedrive CRM environments for clients • Build advanced workflows and integrations using Zapier and related automation tools • Consult clients on lead management, pipeline optimisation, activity tracking, and reporting best practices • Create process documentation, blueprint reports, SOPs, and workflow maps • Deliver onboarding sessions, workshops, and ongoing CRM training • Troubleshoot automation and integration issues proactively • Recommend operational improvements and scalable system enhancements • Maintain strong client relationships through proactive communication and project ownership • Collaborate with internal stakeholders to ensure smooth project delivery • Use generative AI tools to improve workflows, documentation, and client solutions