Renewals Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

High School3 yrs expEnglish

Job Description

Renewals Specialist

ActiveProspect

• Manage a portfolio of customer renewals and proactively engage customers regarding upcoming contract expiration dates. • Serves as a primary point of contact for routine renewal communications and inquiries. • Prepare renewal quotes, order forms, and supporting documentation. • Coordinate with Customer Success Managers (CSMs) and Account Executives to support successful renewals. • Assist customers with contract-related questions and ensure a smooth renewal experience. • Maintain accurate renewal records and customer information within the CRM system. • Monitor and manage a pipeline of upcoming renewals to ensure timely outreach and contract execution (120/90/60/30). • Track renewal progress and update opportunity stages within Salesforce and other internal systems. • Identify renewal risks and escalate concerns to appropriate stakeholders. • Assist with renewal forecasting by maintaining accurate data and reporting. • Support reporting efforts related to renewal performance, retention, and customer trends. • Coordinate contract reviews and approvals with internal teams. • Ensure renewal agreements are completed accurately and in compliance with company policies. • Support contract execution and document management processes. • Assist with pricing updates, product changes, and customer communications related to renewals. • Help identify opportunities to improve renewal workflows, processes, and customer communications.

Job Requirements

  • 3-4 years of experience in customer service, account management, sales support, customer success, operations, or a related field.
  • Experience working in a SaaS, technology, or subscription-based business is preferred but not required.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent written and verbal communication skills.
  • Detail-oriented with strong problem-solving abilities.
  • Comfortable working with CRM systems such as Salesforce, Google and Microsoft.
  • Ability to collaborate effectively across multiple teams.
  • Customer-focused mindset with a commitment to delivering a positive experience.
  • Ability to learn and adapt in a fast-paced, evolving environment.
  • Minimum 5-10% travel required.

Benefits

  • Professional and responsive customer service throughout the renewal lifecycle.
  • Positive relationships with customers and internal stakeholders.
  • Opportunities to improve renewal workflows, processes, and customer communications.
  • Gathering and sharing customer feedback with internal teams to support ongoing product and service improvements.

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