• Provide (one-on-one) mentoring to assigned students in courses as specified in the contract • Guide students to the prescribed course Material • Observe and evaluate assigned individual student performance in meeting course objectives and learning outcomes through assignments, practical assignments, quizzes or examinations; provide feedback in a timely manner on student progress • Use AAPC’s learning management system to access syllabus, assignments, and other materials and to communicate with students • Use AAPC’s virtual classroom platform to participate in live sessions – assisting faculty conducting the session • Mentor students using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered • Be available for student consultation through office hours or scheduled appointments using AAPC’s virtual platform or by phone or email

• Facilitate online curriculum through Black Board platform and Practicode by AAPC • Monitor and measure student participation, attendance, and completion of cases • Record attendance • Respond to student queries and provide relevant and timely feedback • Adhere to all program faculty policies and procedures • Participate in faculty meetings and contribute to process improvement efforts

• Support AAPC’s certification exam development initiatives through the creation, review, maintenance, and validation of credentialing assessments and related exam products • Collaborate with subject matter experts, exam committees, and internal stakeholders to ensure certification exams align with industry standards • Develop and maintain certification exam items that assess real-world healthcare knowledge and skills • Support the creation of practice exams, study guides, courses, and additional educational resources • Conduct technical and quality reviews of exam and educational content • Lead and mentor Exam Development Committees and exam item authors • Build and maintain exam competency maps and certification blueprints • Coordinate beta testing and support item validation efforts • Participate in ongoing process improvement initiatives and team collaboration sessions • Assist with additional projects and strategic initiatives as needed

• Manage the full lifecycle of software license compliance cases, from initial investigation to resolution. • Investigate and analyze case data to identify unlicensed software use and prepare clear, evidence-based reports. • Engage directly with businesses via phone, email, and video to discuss compliance issues and negotiate resolutions. • Maintain meticulous and accurate records of all case activities and communications in our CRM system. • Support operational needs with ad hoc analysis and reporting.