• Supporting communication and coordination activities within a structured online program environment • Following guided systems and step-by-step processes • Managing communication and follow-up activities • Using simple digital tools to stay organised and consistent • Participating in ongoing professional development and training

• Support accurate and compliant execution of calibration and service work • Improve job readiness, documentation quality, and resource utilization • Provide advanced technical and subject matter expertise to customers and field teams • Uphold calibration standards and quality systems for Rust Service • Populate and maintain work order databases, Salesforce processes, and Group Knowledge Base articles • Support work order line items by defining parameters, ranges, MPEs, and calibration set points, and review final calibration certificates for accuracy and compliance • Communicate with customers at job initiation and closeout while managing documentation workflows, including blue folder administration and final document archival • Create and maintain equipment schedules and prescribed calibration intervals for customer assets • Prepare and support commissioning, troubleshooting, and large calibration jobs through site planning, audits, walk-downs, and SME field support as needed • Perform and support internal and external technical training initiatives and technician mentorship • Manage, allocate, and coordinate technicians, site supplies, tools, and equipment while maintaining visibility of tool locations • Provide high-level customer support as an SME and assist during complex or critical service situations • Work directly with Endress+Hauser’s calibration team to follow protocols, support ISO/IEC 17025 audits, and continuously improve calibration standards

• Represent Recess at school or PTA events • Actively engage families • Share current Recess promotions and event-specific specials • Encourage account creation and bookings when appropriate • Collect emails, questions, and community feedback • Make warm introductions to PTAs or school leadership • Help activate a PTA partnership from introduction to launch

• Provide technical support with program facilitation for the Mental Health Advocacy Institute and as needed for the Mental Health Advocacy Academy, and the High School Advisory Board. • Develop resources and provide feedback for Your Voice is Your Power Resource Hub. • Support youth leadership program administrative tasks such as sending out mass communications and keeping track of participant information. • Assist in the creation of supplemental materials for the youth leadership programs including but not limited to one-pagers, worksheets, activities, etc. • Provide support as needed to team members of the Youth Leadership department. • Review and provide feedback on student content and materials who are enrolled in youth leadership programs.