• Prepare and submit clean, accurate claims to insurance companies via electronic systems, mail, or fax • Respond to inquiries from providers, staff, and insurance companies regarding billing concerns • Identify, troubleshoot, and resolve billing discrepancies or complaints • Review accounts and recommend next steps to the Billing Team Lead for resolution or escalation • Perform collection activities including follow-ups, claim corrections, and resubmissions to third-party payers • Process insurance payments and maintain accurate daily deposit records • Generate and maintain daily, weekly, and monthly billing and collection reports • Participate in mandatory monthly staff meetings • Maintain strict confidentiality of patient health information and ensure full compliance with HIPAA regulations

• Supporting communication and coordination activities within a structured online program environment • Following guided systems and step-by-step processes • Managing communication and follow-up activities • Using simple digital tools to stay organised and consistent • Participating in ongoing professional development and training

• Support accurate and compliant execution of calibration and service work • Improve job readiness, documentation quality, and resource utilization • Provide advanced technical and subject matter expertise to customers and field teams • Uphold calibration standards and quality systems for Rust Service • Populate and maintain work order databases, Salesforce processes, and Group Knowledge Base articles • Support work order line items by defining parameters, ranges, MPEs, and calibration set points, and review final calibration certificates for accuracy and compliance • Communicate with customers at job initiation and closeout while managing documentation workflows, including blue folder administration and final document archival • Create and maintain equipment schedules and prescribed calibration intervals for customer assets • Prepare and support commissioning, troubleshooting, and large calibration jobs through site planning, audits, walk-downs, and SME field support as needed • Perform and support internal and external technical training initiatives and technician mentorship • Manage, allocate, and coordinate technicians, site supplies, tools, and equipment while maintaining visibility of tool locations • Provide high-level customer support as an SME and assist during complex or critical service situations • Work directly with Endress+Hauser’s calibration team to follow protocols, support ISO/IEC 17025 audits, and continuously improve calibration standards

• Represent Recess at school or PTA events • Actively engage families • Share current Recess promotions and event-specific specials • Encourage account creation and bookings when appropriate • Collect emails, questions, and community feedback • Make warm introductions to PTAs or school leadership • Help activate a PTA partnership from introduction to launch