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Account Manager
Location
Illinois
Posted
91 days ago
Salary
$54K - $68K / year
Seniority
Senior
Job Description
Account Manager
Summit
• Own day-to-day relationship management for a portfolio of assigned customer accounts • Serve as a trusted point of contact - understanding customer goals, aligning expectations, and ensuring a smooth client experience • Drive renewal readiness by monitoring account health, contract timelines, and key deliverables • Identify and qualify expansion opportunities (additional services, upgrades, increased scope) and coordinate internal resources to support solutions • Partner with Solutions Engineering, Operations, and Support teams to coordinate resolution of customer issues and escalations • Maintain accurate account notes, activities, and forecast details in the CRM • Monitor customer satisfaction signals and escalate risk early with clear recommendations and next steps • Support QBRs, account reviews, and customer communications to reinforce value and outcomes • Collaborate cross-functionally to improve processes, customer experience, and account management consistency
Job Requirements
- You’re naturally relationship-driven and know how to build trust across a range of stakeholders
- You stay organized and calm when juggling multiple accounts, priorities, and timelines
- You’re proactive — you don’t wait for problems to show up; you look for signals and get ahead of them
- You can translate customer needs into clear next steps for internal teams (and you follow through until it’s done)
- You’re comfortable having commercial conversations (renewals, scope changes, “here’s what’s possible”) without being overly salesy
- You communicate clearly, professionally, and consistently — especially when things are complex or time-sensitive
- You’re a strong collaborator who cares about outcomes, not just tasks
- You’re curious and improvement-minded: you notice patterns, suggest fixes, and help tighten up how we run accounts
Benefits
- Flexible Time Off (yes, really)
- Health, Dental, and Vision Insurance — with HSA/HRA options
- 401(k) with 4% employer match
- Life Insurance and Short and Long-Term Disability coverage
- Free employee colocation and cloud account
- A fun, casual work environment where you can be yourself
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