• Design, build, and maintain robust backend and infrastructure systems using Golang and Java with contributions across the broader engineering stack • Work closely with client teams in collaborative working sessions, explaining technical decisions and translating complex engineering concepts clearly • Deploy and manage cloud infrastructure across AWS and GCP using Kubernetes (EKS/GKE), Terraform, and Flux • Actively leverage AI-powered tools and workflows to accelerate development, improve code quality, and drive engineering best practices

• As a 3rd Line Engineer on the 24x7 Service Desk, you will be the subject matter expert of our Service Desk team. • Responsible for designing, implementing and supporting advanced solutions across our support technologies. • Acts as the final escalation point for complex issues, drives automation and governance. • Contributes to strategic initiatives that enhance our support services and customer experience. • This is a shift-based position, with a 4-days on, 4-days off pattern and a requirement to work either days or nights, including bank/public holidays.

Role Description We are seeking an experienced Industrial IoT (IIoT) Engineer to design and build connected, data-driven industrial systems spanning the factory floor to enterprise cloud platforms. In this role you will architect end-to-end IIoT solutions, including: - Edge data acquisition - Secure connectivity - Cloud ingestion - Real-time analytics - Operational dashboards The ideal candidate will combine strong software engineering skills with practical experience in industrial protocols, edge computing, and cloud IoT platforms. You will work closely with cross-functional partners — product, design, engineering, operations, and business stakeholders — to translate ambiguous requirements into well-engineered solutions. You will be expected to raise the bar through code review, design review, and mentorship of more junior engineers. The successful candidate brings strong engineering discipline, a clear communication style, and a track record of shipping meaningful work that holds up well in production. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of IIoT or industrial software engineering experience. - Strong programming skills in Python, C++, or Go. - Hands-on experience with industrial protocols (OPC UA, Modbus, MQTT, Sparkplug B). - Experience with at least one major cloud IoT platform (AWS, Azure, GCP). - Hands-on experience with edge runtimes (Greengrass, IoT Edge). - Solid understanding of OT/IT integration patterns. - Experience with streaming and real-time analytics platforms. - Familiarity with industrial cybersecurity standards. - Excellent troubleshooting, communication, and documentation skills. Requirements - Architect end-to-end IIoT solutions spanning edge devices, gateways, connectivity, and cloud platforms. - Design data acquisition pipelines from PLCs, SCADA, and sensors using protocols such as OPC UA, Modbus, MQTT, and Sparkplug B. - Build edge computing applications using AWS IoT Greengrass, Azure IoT Edge, or similar platforms. - Implement secure connectivity using mTLS, certificate management, and zero-trust patterns. - Build cloud ingestion and processing pipelines using AWS IoT Core, Azure IoT Hub, Kafka, or similar. - Develop real-time analytics, anomaly detection, and predictive maintenance models that turn raw telemetry from industrial assets into actionable signals for operators and reliability engineers. - Build operational dashboards and alerts for plant managers and operators. - Integrate IIoT data streams with MES, ERP, CMMS, and historian systems, designing reliable bidirectional flows that maintain consistency between operational technology and enterprise systems of record. - Implement strong device management, including provisioning, OTA updates, and certificate rotation. - Collaborate closely with OT, process engineering, and reliability teams, gathering requirements, aligning on technical approach, and ensuring that delivered solutions meet both functional needs and broader engineering and operational standards. - Ensure compliance with relevant industrial cybersecurity standards (IEC 62443, NIST). - Maintain comprehensive, current technical documentation — including architecture diagrams, design decisions, configuration references, runbooks, and operational procedures. - Mentor and coach junior and mid-level engineers through code review, design review, pair programming, and structured knowledge sharing. - Continuously evaluate emerging IIoT technologies and platforms, assessing maturity, fit for purpose, and total cost of ownership. Benefits - Competitive base salary commensurate with experience, plus benefits. - Long-term, multi-year engagement aligned to the Bright Vision SOW delivery roadmap.

Role Description As a Helpdesk Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day remote technical support. Reporting to the Helpdesk Supervisor, you will act as ticket quick hit team, ensuring our client issues get resolved within a set time standard and escalating efficiently to either L3's or the field service team where needed. Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly. Qualifications - 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service. - Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS. - Experience in WAN/LAN networking, including routing, switching, security, and load balancing. - Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco. - Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem. - Experience in Network Attached Storage (NAS). - Experience with Grand Stream or other Asterisk-based PBX systems. - Experience with Android, iOS, Gsuite, and Office365. - Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment. - Great communications skills, founded in being a good listener and speaker. Overall strong oral and written communication skills. - Preferable experience with MSP related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue. Requirements - Respond to and resolve service incidents in accordance with existing procedures and service level agreement. - Track time, communicate and work via our Connectwise Manage PSA. - Liase with internal teams, vendors and client contacts. - Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes. - Installation, configuration and troubleshooting of workstation, server and cloud applications. - Triage incoming CTS and client technical requests. This includes picking up the phone at all times. - Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator. - Ensure the prompt and thorough documentation of all work done via our ticketing system, IT Glue and other tools. - Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof. - Have meetings with supervisor to discuss performance and overall career goals. - Accountable to KPIs & Metrics that will include Client Satisfaction Scores (CSAT), Ticket quality, timesheets, reliability, communication, meeting ticket SLA’s as well as less visible metrics that align with our Company Core Values. Benefits - Competitive compensation - Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans - Flexible Spending Account (FSA) - Health Savings Account (HSA) - Employee Assistance Program (EAP) - Retirement Plan (401(k)) with company match - Commuter Benefits - Short-Term Disability Insurance fully paid by the company - Long-Term Disability Insurance fully paid by the company - Life and AD&D Insurance, with optional Supplemental Life Insurance - Paid Time Off, including Paid Parental Leave - 10 Holidays - 2 Floating Holidays