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Ekco

Your trusted security-first Managed Service Provider. The people who power your possible.

3rd Line Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishITSMVMware

Job Description

3rd Line Engineer

Ekco

• As a 3rd Line Engineer on the 24x7 Service Desk, you will be the subject matter expert of our Service Desk team. • Responsible for designing, implementing and supporting advanced solutions across our support technologies. • Acts as the final escalation point for complex issues, drives automation and governance. • Contributes to strategic initiatives that enhance our support services and customer experience. • This is a shift-based position, with a 4-days on, 4-days off pattern and a requirement to work either days or nights, including bank/public holidays.

Job Requirements

  • 5+ years of experience in remotely supporting our technologies
  • Microsoft 365 administration and licensing
  • Microsoft AVD & Remote Desktop
  • Microsoft Active Directory & Entra ID
  • Microsoft Exchange & Exchange Online
  • Microsoft Intune & Group Policy
  • Microsoft SharePoint and OneDrive
  • Microsoft Teams
  • End-user Devices and Desktops
  • On-Premise Networking
  • VMware
  • Customer centric with great people skills
  • Proactive and positive approach to problem solving and client interaction
  • Experience with PowerShell
  • Experience with ITSM and remote support tools
  • MD-102 or MS-700 or SC-300 or similar certification
  • Experience of virtualised Microsoft environments (Desirable)
  • ITIL Foundations certification (Desirable)
  • MS-102 certification (Desirable)

Benefits

  • 25 days annual leave + public holidays
  • Birthday Leave: One extra day off to celebrate
  • Company Pension Scheme
  • Employee Assistance Programme (EAP) for wellbeing support
  • EkcOlympics: Global team activity challenges
  • Unlimited access to Pluralsight for continuous development
  • Real opportunities to grow, including international progression

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