• Facilitate the successful integration of new programs • Serve as a bridge between sales/business development and operational service delivery • Implement operating procedures across program operations and recruitment teams • Build relationships with new potential clinical sites and preceptors during onboarding • Assemble comprehensive program data and build new programs on the AMO Platform • Collaborate with recruitment, programs, and business development teams • Create PandaDoc templates and SOPs as needed • Implement and tailor onboarding processes to each unique program • Craft engaging and informative program content • Develop familiarity with the US medical and nursing education system

• Collect and track all required enrollment documents from students, including medical records, identification, academic transcripts, and program-specific requirements • Review submitted documents for completeness, accuracy, and compliance with AMO and clinical site standards • Follow up with students via email and messaging platforms to resolve missing or incorrect documentation in a timely manner • Maintain up-to-date records of document status for each student in the enrollment pipeline • Organize and bundle approved student documents into site-ready packages according to clinical site specifications • Upload finalized document bundles to internal systems, ensuring accurate file naming, version control, and proper storage • Audit document packages prior to submission to confirm all required materials are present and formatted correctly • Share student document bundles with clinical site contacts and manage the approval workflow through to confirmation • Serve as a point of contact between AMO and clinical site administrative staff for document-related inquiries and requests • Track approval status across multiple sites and escalate delays or issues to the appropriate team members • Process student enrollment records upon document approval, updating enrollment status in internal systems accurately and promptly • Coordinate with internal teams to confirm rotation start dates, site assignments, and onboarding completion • Assist students with understanding enrollment requirements, timelines, and next steps throughout the process • Monitor and respond to incoming student inquiries in the shared team inbox in a timely, professional, and empathetic manner • Triage student questions related to document requirements, enrollment status, and general program information • Escalate complex or sensitive student concerns to the appropriate team member or department • Maintain consistent, on-brand communication that reflects AMO's supportive and knowledge-forward voice • Provide general administrative support to the Clinical Operations team, including data entry, reporting, and calendar coordination • Assist in maintaining and updating internal trackers, spreadsheets, and standard operating procedures • Support cross-functional projects and process improvement initiatives as assigned • Perform additional duties as needed to support team goals and student success outcomes

• Managing IT tickets via ConnectWise Manage. • Creating and decommissioning user accounts and PCs. • Troubleshooting printer, email, and hardware/software issues. • Coordinating with vendors (HP, Dell) when needed. • Ensuring clear documentation of troubleshooting steps in the ticketing system. • Answering calls and emails from customers and logging their queries into the ticketing system. • Diagnosing and resolving technical issues related to hardware, software, and network connectivity. • Escalating complex issues to other IT teams when necessary. • Troubleshooting problems remotely using remote desktop software. • Providing basic training and support to users on commonly used applications and software. • Maintaining and updating technical documentation and knowledge base articles.

• Acadia Center is seeking a Senior Policy Advocate to focus on energy and climate policy initiatives in northern New England, particularly Maine and New Hampshire. • The position will advance Acadia Center’s regional and state goals, including multi-state and cross-border efforts. • This role will play an important supporting role advocating for Acadia Center regional and state priorities to promote and implement energy and climate policy advances. • Responsibilities include advocating for policy reforms, engaging with stakeholders, drafting materials, conducting technical analyses, public speaking and media work and building coalitions.