• Managing IT tickets via ConnectWise Manage. • Creating and decommissioning user accounts and PCs. • Troubleshooting printer, email, and hardware/software issues. • Coordinating with vendors (HP, Dell) when needed. • Ensuring clear documentation of troubleshooting steps in the ticketing system. • Answering calls and emails from customers and logging their queries into the ticketing system. • Diagnosing and resolving technical issues related to hardware, software, and network connectivity. • Escalating complex issues to other IT teams when necessary. • Troubleshooting problems remotely using remote desktop software. • Providing basic training and support to users on commonly used applications and software. • Maintaining and updating technical documentation and knowledge base articles.

• Acadia Center is seeking a Senior Policy Advocate to focus on energy and climate policy initiatives in northern New England, particularly Maine and New Hampshire. • The position will advance Acadia Center’s regional and state goals, including multi-state and cross-border efforts. • This role will play an important supporting role advocating for Acadia Center regional and state priorities to promote and implement energy and climate policy advances. • Responsibilities include advocating for policy reforms, engaging with stakeholders, drafting materials, conducting technical analyses, public speaking and media work and building coalitions.

• Build and manage pollution and public health campaign strategy, tactics, and implementation, including by driving the day-to-day work of cross-department campaign staff • Hold cross-team staff and self accountable for achieving metrics • Coordinate across Climate Power to align staff work and priorities with pollution and public health campaign goals and objectives • Manage Project Manager and consultants as needed • Set metrics for the pollution and public health campaign in collaboration with campaign staff and department leads • Anticipate needs for upcoming fights or key moments, and identify proactive opportunities for Climate Power engagement • Develop and manage campaign budget and support fundraising efforts related to their campaign • Steward relationships with internal and external stakeholders • Serve as an “on the record” spokesperson for Climate Power as needed • Other tasks as assigned.

• Provide strategic and administrative support to the Executive Director of Climate Power En Accion to drive fundraising initiatives, which includes supporting scheduling, managing the development calendar, and conducting donor research. • Repurpose team proposals and campaign documents to create materials for donors. • Maintain the fundraising database by tracking donor interactions, pledge fulfillment, and upcoming renewal timelines. • Act as the primary internal project manager for En Accion events, from inception to execution, coordinating with the external consultant to ensure contract timelines, budget constraints, and venue specifications are met. • Oversee day-of execution, run-of-show logistics, and post-event wrap-up, troubleshooting real-time challenges to ensure a seamless experience for attendees. • Support En Accion with incoming campaign requests from the broader Climate Power organization, establishing efficient internal intake systems to triage requests, direct questions to the appropriate team members, and ensure timely follow-up, keeping rapid-response efforts moving smoothly without creating bottlenecks. • Collaborate closely with the Climate Power Operations team to streamline processes, manage administrative workflows, and ensure operational alignment. • Provide communications support during rapid response moments as needed. • Additional responsibilities may be assigned as need and capacity dictates.