Design Your Dream Team
Service Desk Technician
Location
Philippines
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Technician
HIKINEX
• Managing IT tickets via ConnectWise Manage. • Creating and decommissioning user accounts and PCs. • Troubleshooting printer, email, and hardware/software issues. • Coordinating with vendors (HP, Dell) when needed. • Ensuring clear documentation of troubleshooting steps in the ticketing system. • Answering calls and emails from customers and logging their queries into the ticketing system. • Diagnosing and resolving technical issues related to hardware, software, and network connectivity. • Escalating complex issues to other IT teams when necessary. • Troubleshooting problems remotely using remote desktop software. • Providing basic training and support to users on commonly used applications and software. • Maintaining and updating technical documentation and knowledge base articles.
Job Requirements
- Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk.
- Preferred: CompTIA A+ Certifications
- Microsoft Certification(s)
- Net+ Certification
- ConnectWise Experience
- MSP Experience
Benefits
- Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as required.
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