• Receive and respond to inbound customer calls. • Assist with inquiries, complaints, and service requests. • Provide clear and accurate information about products and services. • Log all customer interactions in the system. • Follow company protocols and escalate issues when necessary.

• Welcome patients into continuous care program(s) and review benefits and services included • Coordinate with the patient’s Respiratory Therapist and pulmonary providers to ensure a collaborate approach to care • Educate patients on the frequency and use of their assigned in-home monitoring devices, if applicable • Create a personalized, comprehensive care plan with the patient via phone or video visits • Identify and address any barriers to patient success • Provide specific education and coaching on patients' chronic pulmonary conditions • Connect with the patient frequently to review readings and update their plan of care monthly • Serve as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.) • Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.). • Review and evaluate in-home device readings in real time, during normal business hours • Follow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical record • Escalate concerning readings and/or symptoms to the provider following a communication protocol established by the provider • Establish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's health

• Welcome patients into continuous care program(s) and review benefits and services included • Coordinate with the patient’s Respiratory Therapist and pulmonary providers to ensure a collaborate approach to care • Educate patients on the frequency and use of their assigned in-home monitoring devices, if applicable • Create a personalized, comprehensive care plan with the patient via phone or video visits • Identify and address any barriers to patient success • Provide specific education and coaching on patients' chronic pulmonary conditions • Connect with the patient frequently to review readings and update their plan of care monthly • Serve as the patient's first contact for all non-emergent needs (example - medication refills, scheduling, appointment reminders, etc.) • Assist patients in the navigation of their healthcare (example - assisting patients with scheduling appointments, coordinating with specialists, and ensuring preventative screenings are completed, etc.). • Review and evaluate in-home device readings in real time, during normal business hours • Follow established protocols for identifying, communicating and documenting device trends and any associated symptoms in the patient's medical record • Escalate concerning readings and/or symptoms to the provider following a communication protocol established by the provider • Establish a meaningful rapport that builds trust, open communication, and motivation to make a positive change in the patient's health

• Data Management: Collecting and processing guest data (passport details, contacts, special preferences). • Bookings: Managing flight and hotel reservations. • Communication: Managing group chats: welcoming guests, providing schedule updates, and answering questions. • Logistics: Coordinating with drivers and managing daily transfers. • On-Site Management: Overseeing group meet-ups and departures according to the itinerary. • Crisis Management: Handling emergencies and unexpected situations: calling an ambulance, managing flight rescheduling, arranging late hotel check-outs, and resolving other force major events. • Atmosphere: Cultivating a friendly, hospitable, and comfortable environment throughout the entire trip.