• Deliver engaging, high-energy online math classes for up to eight students • Review materials and record lesson-prep as required to ensure quality • Complete a series of classes without absences or rescheduling

• Conduct outbound phone outreach to eligible members and referred patients • Answer inbound calls and respond to patient questions about RightMove services • Educate patients on available care options and next steps • Verify eligibility and schedule initial evaluations • Accurately document all patient interactions in CRM systems • Escalate or route complex issues to appropriate internal teams • Identify opportunities to improve workflows, outreach effectiveness, and patient experience • Support referred patients through onboarding and scheduling • Provide real-time patient support via inbound calls • Maintain accurate, compliant documentation • Operate in accordance with HIPAA and all applicable compliance requirements

• Serve as the primary point of contact for patients following Physical Therapist or Advanced Practice Provider triage. • Guide patients through recommended next steps and support throughout the episode of care. • Conduct proactive follow-up outreach to support adherence, re-engagement, and continuity of care. • Deliver a supportive, patient-centered experience aligned with RightMove standards. • Manage care navigation and transitions across levels of care in coordination with Physical Therapists, APPs, and external referral sources. • Execute and track referrals, including confirmation and receipt of external documentation. • Use basic coaching techniques, including goal setting, accountability check-ins, and barrier problem-solving, to support adherence. • Work closely with Physical Therapists, APPs, and other care team members to ensure coordinated, patient-centered care. • Escalate clinical questions, changes in condition, or concerns to the appropriate provider when indicated. • Partner with leadership to evaluate, validate, and improve care coordination workflows and policies. • Document patient communication, follow-up, outcomes, and care coordination activities accurately and consistently in the electronic health record.

• Conduct outbound phone outreach to eligible members and referred patients • Answer inbound calls and respond to patient questions about RightMove services • Educate patients on available care options and next steps • Verify eligibility and schedule initial evaluations • Accurately document all patient interactions in CRM systems • Escalate or route complex issues to appropriate internal teams • Identify opportunities to improve workflows, outreach effectiveness, and patient experience