• Solicit and shepherd new submissions based on program appetite. • Build and manage a new business pipeline through outbound interaction with brokers. • Gather competitor information and market intelligence to identify opportunities for improvements to products and pricing. • Underwrite community association risks by identifying and analyzing risk exposures. • Manage renewals to maximize policy retention including midterm servicing with various carriers and brokers. • Develop relationships with brokers, delivering exceptional experiences with every interaction. • Maintain quality control, compliance, and proper documentation. • Identify opportunities to improve efficiency through process, procedure, and system improvements.

• Handle new business accounts through outbound interaction with various carriers and brokers • Work collaboratively and communicate effectively with internal sales staff on new business submissions • Underwrite habitational risks by identifying and analyzing risk exposures, loss frequency and severity against desired coverage • Develop relationships with both external and internal customers, with the "customer experience" in mind, and deliver exceptional experiences with every interaction, in all modes of communication • Provide and create solutions for a broad range of inquiries from brokers and team members • Adhere to rating rules with proper file documentation • Navigate our online broker portal to complete tasks and troubleshoot • Identify opportunities to improve underwriting efficiencies • Work independently within deadlines while understanding the necessity for communicating and coordinating work efforts with stakeholders • Obtain and understand market intel and trends • Handle work with a focus on underwriting profitability

• Underwrite restaurants risks for primary package and excess/umbrella lines of business. • Analyze and evaluate applicants to ensure proper risk selection. • Negotiate pricing and coverage with brokers. • Rate and quote new and renewal business while adhering to underwriting guidelines and rating rules with proper file documentation. • Underwrite and document all service requests for in-force policies within authority. • Communicate with brokers to obtain information needed to underwrite risks, respond to questions and address issues. • Gather competitor information and marketing intelligence to identify opportunities for improvements to products and pricing. • Participate in other company projects and new initiatives.

• Lead the team to perform Functional, System Integration, Performance and Regression testing. • Develop test plans and test cases, traceability metrics and leverage automated testing frameworks to improve software quality and increase speed of delivery. • Supervise all testing activities • Work closely with clients and implementation teams to understand the product roadmap, features, user stories and acceptance criteria to develop test plans and test cases • Analyze requirements and system design and collaborate with cross-functional teams to influence the design and development for testability • Work with automation developers to develop, maintain and execute automated system and regression test suites • Work closely with the Business to support UAT • Maintain test environments and coordinate test environment usage with other teams as necessary • Create, maintain and report testing metrics with a passion to constantly improve product quality and usability