IT Service Agent
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
IT Service Agent
OneQrew
• Du bist erster Ansprechpartnerin für IT-Störungen, Service Requests und Nutzeranfragen – per Telefon, E-Mail oder Ticketsystem. • Du analysierst und behebst technische Probleme eigenständig im 1st Level und unterstützt bei komplexeren Themen im 2nd/3rd Level. • Außerdem installierst, konfigurierst und wartest du Hard- und Software im Rahmen von Rollouts oder Updates. • Du dokumentierst wiederkehrende Fehler in der Wissensdatenbank und hilfst aktiv, unsere Supportprozesse zu verbessern. • Du übernimmst Monitoring-Aufgaben zur Sicherstellung der Systemverfügbarkeit und arbeitest eng mit internen wie externen Partnern zusammen. • Darüber hinaus priorisierst du Anfragen nach Business Impact und SLA – bei Bedarf stimmst du Eskalationen mit dem IT Service Manager ab. • Du wirkst bei IT-Projekten mit und unterstützt Schulungen sowie Awareness-Maßnahmen für unsere Anwender*innen.
Job Requirements
- Du bringst erste bis fundierte Berufserfahrung im 1st und 2nd Level Support mit (mind. 2 Jahre).
- Du hast gute Kenntnisse in Windows- und MacOS-Systemen sowie Netzwerken (TCP/IP, DNS, DHCP).
- Des Weiteren arbeitest du routiniert mit ITSM-Tools wie Jira oder ServiceNow und Remote-Desktop-Lösungen.
- Du hast Grundverständnis für ITIL-Prozesse, PowerShell und moderne Schnittstellentechnologien (REST, Graph APIs).
- Du kommunizierst sicher auf Deutsch (mind. C1) und Englisch.
Benefits
- Arbeite so, wie es für dich und dein Team passt – wir bieten den perfekten Mix aus Homeoffice und Teampräsenz für die optimale Arbeitsatmosphäre!
- Wir wachsen stetig und nehmen dich mit auf eine einzigartige Reise! Dabei gestalten wir mit dir deinen individuellen Karriereweg.
- Gestalte deinen Arbeitstag flexibel – denn, wer in seiner Balance ist, kann sich frei entfalten und gemeinsam mit uns erfolgreich sein.
- Wir boosten deine persönliche Entwicklung – wir erkennen dein Know-how und dein Potential und entwickeln dich gezielt weiter.
- Bringe dich aktiv ein und gestalte mit – wir setzen auf dich, dein Engagement und lassen Ideen Wirklichkeit werden!
- Gestalte mit uns dein Arbeitsumfeld – wir helfen dir dabei, dich in deinem Arbeitsalltag rundum wohlzufühlen.
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