Dodge Construction Network - DCN is a leading provider of software-based and analytical workflow integration solutions for clients in the construction industry.
Manager, Construction Information
Location
Illinois + 7 moreAll locations: Illinois | Iowa | Oklahoma | Michigan | Minnesota | Missouri | Texas | Wisconsin
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Manager, Construction Information
Dodge Construction Network - DCN
• Lead, coach, and develop a team of 10-15 industry and regional experts focused on expanding commercial construction project coverage through relationship-building and data acquisition • Oversee team performance, including conducting performance reviews, managing employee development, and handling scheduling and performance-related matters • Develop and execute regional strategies to increase project data acquisition by identifying target markets, opportunities, and outreach approaches • Analyze data and perform research to gauge construction activity levels in major cities and counties to compare project coverage • Conduct market research and industry outreach to identify and evaluate new sources of project data • Maintain and prioritize target account and relationship lists, including defining outreach strategies and assigning actions to team members. • Ensure comprehensive knowledge and documentation of regional project data sources, establishing standards and oversight for accurate maintenance of the source repository across the team • Analyze regional performance to identify coverage gaps, process inefficiencies, and performance issues; implement data-driven improvement plans with clear timelines • Evaluate processes and data quality using historical benchmarks and cross-regional comparisons to drive continuous quality improvement plans • Maintain deep knowledge of the construction lifecycle, industry trends, and project pipelines to inform strategy and team direction • Partner with commercial teams to support customer retention efforts by contributing industry expertise in client meetings and presentations • Represent Dodge at trade shows and industry events, building relationships and generating leads for new data acquisition sources
Job Requirements
- 7+ years of experience in customer success, account management, construction management, or client operations
- Strong knowledge of the commercial construction industry
- Demonstrated leadership background or experience with responsibility for driving team operations and performance
- Experience managing customer interactions and building long-term client relationships
- Customer-centric mindset with ability to assess customer needs and support retention strategies
- Proven ability to build effective internal partnerships across cross-functional teams.
- Skilled in managing and strengthening relationships with external stakeholders and strategic partners.
- Effective written communication skills
- Strong problem-solving skills, including conflict resolution
- Bachelor's degree in Business, Construction Management, or a related field, or equivalent professional experience; Relevant leadership certifications preferred.
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