BJ Ecom is a fast-growing dropshipping company managing 50+ Shopify stores across Europe and the US. With a team of 25+ members and expanding rapidly, we are focused on delivering exceptional customer experiences at scale.
Customer Service Manager
Location
Albania
Posted
2 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Service Manager
BJ-Ecom B.V.
Role Description We are looking for an experienced Customer Support Manager to lead and optimize our customer service operations. You will oversee a team of 12 Customer Support agents, ensure smooth daily operations, and continuously improve support systems and performance. Qualifications - Proven experience managing a large customer support team (10+ agents) - Experience working with high-volume e-commerce or dropshipping businesses (1000-3000 orders per day) - Strong understanding of customer support KPIs and performance management - Experience with helpdesk tools (e.g., Helpscout, Reamaze, etc.) - Excellent leadership, communication, and problem-solving skills - Highly organized and data-driven mindset - Extensive knowledge on optimizing SOPs to minimize chargebacks and disputes Benefits - Fully remote work environment - Opportunity to manage a large-scale CS operation - Fast-paced, growth-driven team - Room for career growth and leadership impact Company Description BJ Ecom is a fast-growing dropshipping company managing 50+ Shopify stores across Europe and the US. With a team of 25+ members and expanding rapidly, we are focused on delivering exceptional customer experiences at scale.
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Propulsion Virtual Performance Integration Manager (PVPIM)
General MotorsJoin us on our journey toward a world with zero crashes, zero emissions, and zero congestion.
Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Role Virtual engineering is a key enabler to achieving industry leading speed, built-in quality, and new product throughput. The Propulsion Virtual Engineering team supports analysis of all propulsion systems and subsystems ranging from the Advanced Engineering to the Production phases of development. We are looking for energetic candidates who love to learn fast and lead virtual engineering projects. In addition, initiative, creativity, decision making, project management, and the ability to clearly & concisely provide technical direction while working with multiple functional groups are all qualities we are seeking in the candidates for our team. The Propulsion Virtual Performance Integration Manager (VPIM) is responsible for coordinating all propulsion electrification analysis activity for a product program and acts as the single point contact to the program chief engineer for analysis related activities. What You'll Do (Responsibilities): - Work with product team leadership to develop and maintain analysis plans (A-Plan) with timing to appropriately support product content changes of each build phase for all assigned electrification programs. - Initiate analysis request forms (ARF) for all planned work. - Identify, acquire, and balance analysis resources to meet A-Plan requirements, walk-up work, and capability development. Negotiate timing for active analysis projects as necessary. - Generate and maintain virtual design reviews and analysis performance metric results for each A-Plan. - Support the development of budget and headcount targets with workload projections. - Act as single point contact for basic propulsion system architecture / program specific data for the New Products Engineering team. - Coordinate cross-functional teams within the department to solve break-fix, product performance, and quality issues; inform Vertical Team and Analysis Staff of current status. - Balance workload and resources working with other propulsion VPIM. - Interface with vehicle VPIM to co-ordinate 2-way deliverables and resolve propulsion related program issues. - Assist with harmonizing process across engine, transmission and electrification sectors. Your Skills & Abilities (Required Qualifications): - Bachelors Degree in Engineering/ Mechanical Engineering/ Electrical Engineering required - 5 years of Engineering experience with propulsion-related systems, particularly in Rechargeable Energy Storage Systems - Experience with coordination and leading projects - High level of oral and written communication skills - High level of relational skills to work independently and effectively with others What Can Give You a Competitive Edge (Preferred Qualifications): - Masters Degree in Engineering/ Mechanical Engineering/ Electrical Engineering preferred - Experience applying CAE tools to propulsion-related systems - Experience in Rechargeable Energy Storage System analysis - Broad experience in CFD, Structural & System level analysis techniques - High level of analytical ability where problems are unusual and difficult - Understanding of engineering theory for mechanical, thermal and hydraulic problems GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.


