Cardiovascular Associates of America - CVAUSA logo
Cardiovascular Associates of America - CVAUSA

Empowering Cardiovascular Specialists to Transform Patient Care

Patient Engagement Specialist

GeneralGeneralFull TimeRemoteJuniorTeam 51-200Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

15 hours ago

Salary

$16 - $18 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglishSpanish

Job Description

Patient Engagement Specialist

Cardiovascular Associates of America - CVAUSA

• Function as a critical member of the Heart Failure Program • Work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction • Oversee and manage a referral list of patients eligible for enrollment • Outreach to target list of patients in a timely manner and maintain appropriate documentation • Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and services they can expect • Assist patients with scheduling appointments in accordance with the Heart Failure program • Handle and coordinate inbound and outbound calls in a professional, courteous and timely manner • Manage and screen calls according to caller's needs and assist in resolving or redirecting the call if appropriate • Handle tracking and coordination of mailings in collaboration with the care team • Ensure patient demographics in the medical record is updated with current information • Review and follow up on voice mail messages in a timely manner • Aim to always deliver an excellent patient experience • Build a good rapport and maintain long-lasting relationships with patients and caregivers • Participate in staff meetings • Other duties as assigned

Job Requirements

  • High school diploma or GED
  • Minimum one-year experience in customer service or a healthcare call center
  • Some experience in a medical office setting or healthcare experience is a plus
  • Experience with telehealth a plus
  • Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers
  • Excellent customer service skills with the goal of achieving high quality customer satisfaction
  • Excellent at taking initiative, multi-tasking, and organizing
  • Brings a positive attitude, is compassionate, and enjoys working within a team approach
  • Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred
  • Bi-lingual fluency (English and Spanish speaking) is required

Benefits

  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid Time Off

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