Empowering Cardiovascular Specialists to Transform Patient Care
Patient Engagement Specialist
Location
Florida
Posted
15 hours ago
Salary
$16 - $18 / hour
Seniority
Junior
Job Description
Patient Engagement Specialist
Cardiovascular Associates of America - CVAUSA
• Function as a critical member of the Heart Failure Program • Work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction • Oversee and manage a referral list of patients eligible for enrollment • Outreach to target list of patients in a timely manner and maintain appropriate documentation • Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and services they can expect • Assist patients with scheduling appointments in accordance with the Heart Failure program • Handle and coordinate inbound and outbound calls in a professional, courteous and timely manner • Manage and screen calls according to caller's needs and assist in resolving or redirecting the call if appropriate • Handle tracking and coordination of mailings in collaboration with the care team • Ensure patient demographics in the medical record is updated with current information • Review and follow up on voice mail messages in a timely manner • Aim to always deliver an excellent patient experience • Build a good rapport and maintain long-lasting relationships with patients and caregivers • Participate in staff meetings • Other duties as assigned
Job Requirements
- High school diploma or GED
- Minimum one-year experience in customer service or a healthcare call center
- Some experience in a medical office setting or healthcare experience is a plus
- Experience with telehealth a plus
- Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers
- Excellent customer service skills with the goal of achieving high quality customer satisfaction
- Excellent at taking initiative, multi-tasking, and organizing
- Brings a positive attitude, is compassionate, and enjoys working within a team approach
- Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred
- Bi-lingual fluency (English and Spanish speaking) is required
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Paid Time Off
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