• Function as a critical member of the Heart Failure Program and work closely with the heart failure clinical team to provide excellent patient care, satisfaction, and ensure that our patients come first • Responsible for the enrollment, engagement, and coordination of patients throughout the Heart Failure Program and other value-based care management programs • Oversee the remote team’s telehealth schedule • Contact and coordinate patients after hospital discharge for transitional care management • Coordinate patient care with the remote patient monitoring care team • Initiate patient intake over the phone including, but not limited to, patient symptoms, vital signs, questionnaires, surveys and SDOH needs • Provide excellent patient-centric care by ensuring that patient needs are being met • Responsible for maintaining and managing a patient cohort that requires frequent follow-up calls, care management and coordination • Recognize and identify patient situations that require escalation to the appropriate care team provider • Maintain and update patient records confidentially and accordingly • Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed • Follow prescription refill procedures • Collect and record updated insurance information from patients • Organize, plan and deliver patient education and information to patients and caregivers

• Collaborate with clinical practices to implement clinical programs designed to improve the quality and value of cardiovascular care and iteratively improve the operational performance and efficiency of these programs. • Monitoring contractual and quality metrics, setting metric goals, and creating mitigation plans to improve contractual performance when these goals are at risk. • Training clinicians and practice staff on how to execute against care model operational processes. • Continuous assessment and improvement of care model programs operational processes in collaboration with Novocardia leadership and the practice staff. • Lead recurring clinical quality meetings with practice leadership to review clinical and operational outcomes, collaborate on unstable and high risk-patient outliers, and create and execute quality improvement plans. • Close collaboration with wrap around care management team director including ensuring alignment in goals and outcomes. • Partner with data and analytics teams to design and manage clinical outcomes and dashboards. • Partner with Account Management on tracking and achieving payor-facing contractual metrics. • Manage priorities and strategies for clinical programs, quality measures and other patient-centered value programs adhering to industry standards, benchmarks (e.g., HEDIS, Stars), and contract requirements to drive success across the company’s portfolio of contract types and population (Medicare, Medicaid, Commercial). • Collaborate with the senior leadership team to develop, communicate, and execute on Novocardia’s strategic vision. • Coordination among product, operations and clinical to ensure seamless workflow and clear deliverables. • Identify in market barriers and work with clinical services director to find new solutions, iterate on clinical workflows and improve quality.

• Function as a critical member of the Heart Failure Program • Work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction • Oversee and manage a referral list of patients eligible for enrollment • Outreach to target list of patients in a timely manner and maintain appropriate documentation • Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and services they can expect • Assist patients with scheduling appointments in accordance with the Heart Failure program • Handle and coordinate inbound and outbound calls in a professional, courteous and timely manner • Manage and screen calls according to caller's needs and assist in resolving or redirecting the call if appropriate • Handle tracking and coordination of mailings in collaboration with the care team • Ensure patient demographics in the medical record is updated with current information • Review and follow up on voice mail messages in a timely manner • Aim to always deliver an excellent patient experience • Build a good rapport and maintain long-lasting relationships with patients and caregivers • Participate in staff meetings • Other duties as assigned

• Deliver high standards of quality, accuracy, and timeliness across all assigned tasks • Consistently meet or exceed client Service Level Agreements (SLAs) • Adhere strictly to SOPs, process guidelines, and compliance requirements • Demonstrate ownership and accountability for end-to-end task delivery • Actively participate in daily huddles, status meetings, and team discussions • Responsible for processing activities related to client benefit plans as configured in organizational tools • Perform SOP-driven transaction processing tasks with accuracy and consistency • Ensure compliance with internal and client SLAs • Maintain updated SOPs and documentation, following predefined procedures • Ensure performance metrics are consistently met or exceeded • Active participation in team huddles and status meetings is essential