• Lead the development and execution of global customer service strategy aligned with DePuy Synthes business objectives and customer experience goals. • Define and standardize global customer service processes, operating models, and performance metrics across regions. • Partner with regional and functional leaders to drive adoption of strategic initiatives and ensure consistent execution worldwide. • Analyze customer service performance data, customer feedback, and operational insights to identify opportunities for improvement and innovation. • Lead cross ‑ functional initiatives that improve service efficiency, responsiveness, and end ‑ to ‑ end customer experience. • Support digital enablement and transformation initiatives impacting customer service capabilities, tools, and analytics. • Develop business cases, roadmaps, and governance mechanisms to prioritize and track global service initiatives. • Mentor and influence stakeholders to foster a customer ‑ centric mindset across the organization.

Role Description We are expanding our team and seeking organized, service-focused individuals who enjoy coordinating details and helping clients bring their plans to life. As an Experience Planning Specialist, you'll assist with researching options, organizing arrangements, and supporting clients throughout the planning journey. This position is ideal for individuals who are proactive, detail-oriented, and enjoy creating positive experiences while working independently in a remote environment. Primary Responsibilities - Assist clients with planning and coordination needs - Research destinations, accommodations, activities, and available options - Organize reservations and verify that all information is accurate and complete - Provide guidance and information based on client interests and preferences - Communicate updates, confirmations, and scheduling details - Support changes, modifications, and special requests when necessary - Maintain accurate records and client documentation - Utilize company systems and approved resources to manage planning activities - Attend training sessions and remain informed on industry updates and company procedures Qualifications - Strong written and verbal communication skills - Excellent organizational and planning abilities - Ability to manage multiple projects simultaneously - Detail-oriented with strong follow-through - Comfortable using web-based tools and technology platforms - Ability to work independently and remain self-motivated - Reliable internet connection and basic computer skills - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions Ideal Background - Individuals who succeed in this role often enjoy coordinating projects and managing details - Have strong customer service and communication skills - Thrive in flexible, remote work environments - Learn new systems and procedures quickly - Take initiative and work well independently - Have interests in planning, hospitality, tourism, client services, event coordination, or travel-related industries Benefits - 100% remote work environment - Flexible work hours - Full onboarding and training program - Ongoing mentorship and team support - Professional growth and advancement opportunities - Recognition and performance-based incentives - Travel-related benefits and discounts - Positive and collaborative company culture

• Investigate & Protect: Adopt a detective’s mindset to detect suspicious behavior, examine user reports, and identify potential scammers or violations of community guidelines. • Engage & Manage Correspondence: Carefully read and empathetically respond to user emails concerning account access, upgrade requests, and other inquiries. Additionally, you will organize, prioritize, and monitor the general inbox, redirecting complex issues to appropriate team members. • Maintain Quality: Evaluate flagged profiles, images, and messages to ensure compliance with our community safety standards. • Administration & Reporting: Accurately enter data, keep trackers current, prepare documents using Google Workspace, and generate daily or weekly operational reports for management review. • Collaborate & Improve: Partner closely with the core team to support ad-hoc projects, coordinate communications, and proactively recommend simple improvements to streamline daily administrative processes.

Title: Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Location: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.  Remote Full-time Job Description: At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.  Benefits & Perks:  Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment  401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities  Position Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Location USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD How You'll Create Possibilities As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!  We offer a base rate of $17.85/hour+ incentives based on your quality scores - paid weekly. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.  After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.  Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.  Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.          Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.  Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.  Complete consumer reviews for satisfaction before case closure. Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies What You'll Bring to Our Team Position Requirements - Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form - High School Diploma or GED - Minimum of 1-year Call-Center experience - Minimum of 2-years Escalated Customer Service experience - Ability to communicate effectively in English is a requirement - Excellent written & verbal skills - Moderate to advanced computer skills; navigating multiple online applications  - Exceptional organizational skills; ability to effectively multi-task - Ability to handle high-volume calls while simultaneously handling multiple online applications - Previous experience working from home (preferred) Soft Skills  - Passion for helping customers and problem-solving - Flexible with the ability to take direction from management yet work independently to achieve goals - Active listening skills and the ability to ask questions  - Conflict resolution skills; negotiation skills; and time management skills - Flexibility being the ability to adapt to change. Critical thinking skills  - Desire to work in a team environment towards common goals - Ability to remain calm and show empathy while handling challenging customer concerns  Requirements for Remote Work Environment - Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. - A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues - Internet Speed Requirements:  - Ping 50 Mbps or lower - Download 50 Mbps or higher - Upload 15 Mbps or higher Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com