• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations. • Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges. • Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities. • Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives. • Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion. • Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps. • Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns. • Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations. • Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges. • Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities. • Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives. • Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion. • Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps. • Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns. • Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• Drive the account forward daily • Pull together product, engineering, delivery, and operations • Ensure quality and substance in client deliverables • Be the client’s main point of contact • Turn client requests into clear priorities • Handle incidents and escalations

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. • Pull together product, engineering, delivery and operations to land what’s been committed. • Make sure what we ship to the client is right - both the quality and the substance. • Be the client’s main point of contact, including daily requests from their executives. • Turn client requests into clear priorities and next steps. • Own account planning - roadmap, renewals, expansions and the commercial detail. • Own client reporting, and make it something they act on rather than just read. • Handle incidents and escalations calmly - set expectations, align people, drive a resolution. • Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.