UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Senior Workforce Planning Analyst
Location
United States
Posted
15 hours ago
Salary
$72.8K - $130K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Workforce Planning Analyst
UnitedHealth Group
Role Description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Build and maintain short and long-range demand forecasts and capacity plans to drive conversations related to business level performance vs. forecasted performance, future planning assumptions, and potential service risks. - Be a Trusted Advisor to Operations, team members, and management as needed, as well as being a resource to all Business Partners. - Drive collaboration and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Transformation teams. - Facilitate data-driven, fact-based discussions and decisions about future performance. - Present and explain complex staffing requirements in common language for all aligned LOBs to operational partners, including appropriate follow-up across all stakeholders. - Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation's ability to deliver effective, timely service. - Proactively plan according to current trends; strategize based on anticipated trends and projections. - Work with business partners to understand their processes and workflow. - Ensure completeness and accuracy of plan setup by understanding and validating the correct mapping of all required components. - Ensure accuracy in forecasting, maintaining a variance in line with MBO goals for each business. - Actively participate in planning enhancement initiatives by attending all meetings related to training, development, and deployment. - Lead by example while providing mentorship to peers and business partners, fostering skill development and promoting collaboration across teams. - Lead innovation and process improvement efforts within Short-Range planning, including overseeing projects and training objectives. - Leverage expert knowledge to champion workforce tools, foster engagement and understanding among operational and internal partners by serving as a trusted resource. Qualifications - 4+ years of workforce planning and forecasting experience. - 4+ years of experience analyzing multi-source data to detect trends, outliers, and resolve issues. - 2+ years of experience with either back-office or call center transactions and production tracking applications. - Advanced level of proficiency with MS Excel & PPT (e.g. pivot tables, complex advanced formulas, macros, automation, and data integration). - Access to reliable transportation and valid US driver’s license. Requirements - Previous experience in capacity plan modeling. - Previous experience working with large datasets and understanding data relationships. - Previous experience with scheduling applications (IEX) and automated work routing applications (EWD) in a back-office environment. - Previous experience supporting non-traditional contact center. - Healthcare industry experience. - Demonstrated excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities and work with all levels of leadership. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $72,800 to $130,000 annually based on full-time employment.
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