Role Description The Senior Systems Integration Engineer is a new and exciting role at Clear Voice. You will bring coherence to a complex multi-platform environment and build a connected data ecosystem across our enterprise systems. Reporting directly to the CEO, you will serve as Clear Voice's authoritative technical voice across internal teams, managed service providers, customers, and commercial partners. If you have demonstrable experience designing and delivering complex systems integrations with the ability to translate complex technical information, and are looking for an exciting role that makes a difference, we’d love to hear from you! Role responsibilities - Authoritative MSP Oversight: Serve as the definitive technical point of contact for all third-party MSPs. Evaluate proposals, hold providers accountable to SLAs, and ensure delivery aligns with our architectural vision. - Enterprise Ecosystem Integration: Hands-on design, testing, and maintenance of integrations between enterprise applications and business systems via APIs. - Stakeholder Bridge Building: Act as the primary technical mediator between vendors, internal teams, and non-technical stakeholders. Translate vendor complexity into clear business insight. - Calm Crisis Negotiation: Lead technical triage during outages or high-pressure delivery cycles, managing multi-vendor conflict and directing teams to resolution. Working closely with internal teams, MSPs, and stakeholders, you will integrate and drive progress across five workstreams: - Microsoft Dynamics CRM: Stabilisation, data integrity, compliance, and partnership with the implementation team. - Microsoft Business Central: Rapid technical assessment, resolution of configuration and functional gaps in partnership with the IT team, and validation of data integrity. - SaaS Platform Upgrade: Assessment, improvement priorities with the third-party owner, proof of concepts, and contribution to the post-upgrade technical roadmap. - Data Integration and Connected Ecosystem: Technical oversight, integration architecture review, and connecting siloed systems toward a unified data environment. - MSP Coordination and Stakeholder Leadership: Serving as the technical voice of Clear Voice across all MSPs, building consensus across conflicting interests, and incorporating customer feedback into technical decisions. Qualifications - A genuine commitment to social impact and alignment with a mission-driven organisation. - Experience participating in pre-sales or commercial discussions with strong technical credibility and the ability to shape solutions with clients. - Strong troubleshooting and problem-solving skills across interconnected systems and third-party platforms. - Ability to present technical architecture to an executive or customer as easily as you can dive into code and data pipelines. - Ability to work in fragmented environments and build alignment across multiple MSPs without needing formal authority. Requirements - This post is subject to a Disclosure and Barring Service (DBS) check. - Applicants must be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.). - Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment. Benefits - Our working week is 35 hours per week offering flexibility and work-life balance. - Enhanced family-friendly provisions. - Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). - Option to buy or sell up to 5 days of annual leave. - Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support, and other additional employee benefits and recognitions. - Wellbeing support. - Migrant Help offers employees a non-contributory pension scheme; Migrant Help pays 8% worth of employee salary into the pension scheme. Company Description Clear Voice is a growing language service provider and an award-winning social enterprise that delivers telephone interpreting, video interpreting, face-to-face appointments, translation, and transcription services. Clear Voice’s ethical, adaptable, and personal values set us apart in the industry and attract a wide range of clients. These include businesses, local authorities, government, legal, healthcare, and education. We have an especially strong reputation in the charity sector, particularly with asylum and refugee charities. 100% of Clear Voice’s profits are donated to our parent charity Migrant Help. This donation supports their work aiding refugees, asylum seekers, survivors of modern slavery, and the victims of human trafficking. Migrant Help is a leading charity that has been established for more than 60 years and delivers a range of support and advice services to migrants across the UK. Their vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.