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Part-Time Assistant Account Manager
Location
Nebraska
Posted
109 days ago
Salary
$16 / hour
Seniority
Mid Level
Job Description
Part-Time Assistant Account Manager
Nelnet
• Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts • Provides follow-up on inquiries • Makes outbound phone calls and sends emails associated with account research and problem resolution • Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles • Answer incoming calls from the ACD line/e-mail inquiries as a top priority • Engage callers one-on-one, serving as a positive first point of contact • Assist payers/applicants in setting up accounts • Provide pertinent information to educate payers/applicants on their account • Update demographic and additional information on payer/applicant account • Contact payers/applicants regarding their accounts, when necessary • Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs • Model and promote good attendance behaviors within the department • Meet and/or exceed department standards of quality and quantity as per department policies
Job Requirements
- High school graduate
- Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements)
- Two years of related work experience
- Ability to consistently meet or exceed department standards
- Ability to thrive in a team environment
- Accountable and willing to take ownership
- Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels
- Strong focus on customer satisfaction
- Understanding of the importance of active listening skills
- Ability to manage multiple priorities
- Strong oral communications skills
- Ability to handle stressful situations and meet multiple deadlines
- Strong critical thinking and problem solving skills
- Excellent accuracy with attention to detail
Benefits
- Medical, dental, vision
- HSA and FSA
- Generous earned time off
- 401K/student loan repayment
- Life insurance & AD&D insurance
- Employee assistance program
- Employee stock purchase program
- Tuition reimbursement
- Performance-based incentive pay
- Short- and long-term disability
- Robust wellness program
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