• Troubleshooting and collaborating cross-functional teams to resolve highly complex software and technical issues • Consulting with clients directly to target root cause and drive timely resolution • Taking ownership of identified technical issues, finding the root cause and resolving issues at their core • Qualifying and determining priority for development issues, communicating business impact to Product Management and Development teams for appropriate triage of high impact issues • Assisting with communication and testing for scheduled maintenances on application infrastructure, feature releases, and major application impacting events • Owning issues and escalating as necessary; driving resolution with speed and agility to match the urgency of the customer

• Desenvolver diagnósticos eletrónicos em veículos térmicos e híbridos/elétricos • Promover e desenvolver serviços de Diagnóstico Especializado Remoto/Presencial • Garantir um serviço de qualidade, cumprindo prazos e assegurando a satisfação e segurança do cliente • Colaborar com a equipa para criar um ambiente produtivo e seguro, seguindo as normas de segurança e qualidade • Comunicar de forma clara e transparente, prestando aconselhamento técnico ao cliente • Apoiar na formação dos colaboradores e em projetos internacionais • Consultar informações técnicas de fabricantes e alimentar uma base de dados de procedimentos e avarias • Desenvolver uma rede de contactos para resolver dificuldades técnicas e identificar novas necessidades de equipamentos

• Provide phone support for the Tax/Accounting and Payroll modules of the Domínio system • Ensure clarity and accuracy in information provided to the client • Ensure efficient support delivery and effective problem resolution • Understand the customer journey and the appropriate procedures for each reported need • Act as an intermediary for product change and correction requests • Practice and promote the organization's values and expected behaviors • Continuously stay updated on the evolution of the solutions offered to customers and the applicable legislation in your area

• You are the first point of contact for our customers for complex technical inquiries about their hosting products via ticketing, LiveChat and telephone. • You assist customers with configuration and troubleshooting within Plesk and cPanel (e.g. email setup, SSL issues, PHP settings). • You are comfortable on the Linux console to analyze log files (Apache, Nginx, mail logs) and to identify root causes of incidents directly. • You explain complex issues in an understandable way and provide tips to optimize customers' websites. • You work closely with our system administration team on global optimizations that you derive from day-to-day support operations.