• Desenvolver diagnósticos eletrónicos em veículos térmicos e híbridos/elétricos • Promover e desenvolver serviços de Diagnóstico Especializado Remoto/Presencial • Garantir um serviço de qualidade, cumprindo prazos e assegurando a satisfação e segurança do cliente • Colaborar com a equipa para criar um ambiente produtivo e seguro, seguindo as normas de segurança e qualidade • Comunicar de forma clara e transparente, prestando aconselhamento técnico ao cliente • Apoiar na formação dos colaboradores e em projetos internacionais • Consultar informações técnicas de fabricantes e alimentar uma base de dados de procedimentos e avarias • Desenvolver uma rede de contactos para resolver dificuldades técnicas e identificar novas necessidades de equipamentos

• Provide phone support for the Tax/Accounting and Payroll modules of the Domínio system • Ensure clarity and accuracy in information provided to the client • Ensure efficient support delivery and effective problem resolution • Understand the customer journey and the appropriate procedures for each reported need • Act as an intermediary for product change and correction requests • Practice and promote the organization's values and expected behaviors • Continuously stay updated on the evolution of the solutions offered to customers and the applicable legislation in your area

• You are the first point of contact for our customers for complex technical inquiries about their hosting products via ticketing, LiveChat and telephone. • You assist customers with configuration and troubleshooting within Plesk and cPanel (e.g. email setup, SSL issues, PHP settings). • You are comfortable on the Linux console to analyze log files (Apache, Nginx, mail logs) and to identify root causes of incidents directly. • You explain complex issues in an understandable way and provide tips to optimize customers' websites. • You work closely with our system administration team on global optimizations that you derive from day-to-day support operations.

• Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. • Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. • Ensure compliance with safety standards and operational guidelines during all service activities. • Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). • Independently plan and coordinate support and repair visits in alignment with internal departments and the customer. • Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. • Provide structured service reports after on-site visits to ensure transparency and internal follow-up. • Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality. • Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. • Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements. • Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities.