webgo GmbH

• You are the first point of contact for our customers for complex technical inquiries about their hosting products via ticketing, LiveChat and telephone. • You assist customers with configuration and troubleshooting within Plesk and cPanel (e.g. email setup, SSL issues, PHP settings). • You are comfortable on the Linux console to analyze log files (Apache, Nginx, mail logs) and to identify root causes of incidents directly. • You explain complex issues in an understandable way and provide tips to optimize customers' websites. • You work closely with our system administration team on global optimizations that you derive from day-to-day support operations.