• Partner with up to 3 CSMs across 10–12 client accounts to support day-to-day client needs. • Respond to tactical client requests (e.g. pulling reports, answering product questions, creating follow-up materials). • Build and populate client-facing resources such as kick-off decks, insights presentations, and training materials using CreativeX templates. • Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs. • Track onboarding and project milestones in our client management platform (Vitally) and flag any risks or delays. • Coordinate with internal teams (Product, Support, Product Operations) to ensure timely resolution of client issues. • Assist in managing out-of-office coverage for client accounts, helping maintain continuity of service. • Contribute to early-stage insights and “story starter” slides that help clients identify creative performance trends. • Support the design of adoption campaigns and training plans that help client teams embed CreativeX in their workflows. • Pilot new tools, workflows, or AI features to help the CS team deliver insights more effectively. • Collaborate with Product, Marketing, and Enablement teams to gather client feedback, case studies, or data trends. • Improve and document repeatable CS processes to enhance efficiency and onboarding. • Build functionality in Vitally to automate common tasks and standardise workflows. • Administer the client NPS survey and contribute to internal reporting.

• Answer clients’ API questions via text and live support channels (Zendesk/Email/Telegram/Zoom). • Assist colleagues with API inquiries and projects involving API use cases. • Diagnose and provide solutions for clients’ API related issues. • Assist clients in implementing their API code (provide integration advice, debug client code, provide code examples). • Develop and maintain our official API libraries/wrappers in multiple programming languages. • Maintain internal and client facing API documentation, support content, and training resources. • Provide testing and feedback for new API features before they are released to clients. • Perform API related engineering tasks (API onboarding, firewall management, networking configuration). • Assist in the management of our API support team (QA for other specialists, etc.).

• You conduct (remote) onboarding sessions with physicians and practice teams • You train practices on how to effectively collaborate with our AI receptionist • You serve as the primary point of contact for all customer inquiries • You maintain close communication with our customers and monitor product data to ensure retention and identify upsell opportunities • You triage customer requests and pass technical requirements on to our Forward Deployed Engineers

• Building strong relationships across the livestock industry • Helping farmers and ranchers understand the value and practical application of the eShepherd platform • Managing opportunities throughout the sales journey • Delivering product demonstrations and communicating the value of eShepherd's virtual fencing technology • Supporting customers throughout their journey, from initial engagement to onboarding • Partnering with Business Development Managers and cross-functional teams for customer success • Staying informed on industry trends, competitor activity, and emerging AgTech developments