CreativeX

• Own CreativeX's positioning and messaging. You'll define how the market understands CreativeX — not just what the platform does, but why it matters and why now. You'll build messaging frameworks that work across a multi-persona audience: Insights and Analytics teams who care about attribution and opportunities to apply learnings at scale, Marketers and Commercial leaders who care about revenue and growth, Media teams that care about campaign performance, and Content and Creative teams that care about scaling big ideas and delivering effective assets. • Drive product launches that deliver growth and discussion. You'll own the launch process end-to-end - from early collaboration with Product and Engineering through to go-to-market execution with Sales and Customer Experience - and drive awareness, pipeline, sales, and adoption. Every launch should have a clear narrative, a measurable objective, and a plan that translates product innovation into commercial success. • Build competitive intelligence into a strategic asset. Our market is competitive and shifting fast. You'll develop and maintain a structured competitive intelligence program that gives Product and GTM the tools we need to win and differentiate. • Enable growth with content and tools that get used. You'll develop sales enablement content - pitch decks, one-pagers, objection handling guides, ROI frameworks — that accelerate deal velocity and improve win rates. You'll build tight feedback loops with Sales so that enablement stays grounded in what buyers actually ask and care about. • Translate technical depth into compelling storytelling. CreativeX's platform is sophisticated — AI-powered creative scoring, quality measurement at scale, deep integrations across the digital media ecosystem. You'll work closely with Product and Engineering to understand what's being built, then translate that into language a CMO and a marketing analyst both find compelling — without losing precision for either. • Set a high bar for content quality. Everything PMM produces — a launch blog post, an analyst briefing, a competitive one-pager — should reflect CreativeX's voice: clear, confident, and free of marketing jargon. You'll care about craft. • Support partner and co-marketing narratives. As CreativeX's partner ecosystem grows, you'll develop positioning frameworks and co-marketing assets that articulate joint value with technology and platform partners — helping the business show up consistently and compellingly in partner contexts.

• Partner with up to 3 CSMs across 10–12 client accounts to support day-to-day client needs. • Respond to tactical client requests (e.g. pulling reports, answering product questions, creating follow-up materials). • Build and populate client-facing resources such as kick-off decks, insights presentations, and training materials using CreativeX templates. • Pull and analyse client usage data to prepare for strategic meetings or track progress against KPIs. • Track onboarding and project milestones in our client management platform (Vitally) and flag any risks or delays. • Coordinate with internal teams (Product, Support, Product Operations) to ensure timely resolution of client issues. • Assist in managing out-of-office coverage for client accounts, helping maintain continuity of service. • Contribute to early-stage insights and “story starter” slides that help clients identify creative performance trends. • Support the design of adoption campaigns and training plans that help client teams embed CreativeX in their workflows. • Pilot new tools, workflows, or AI features to help the CS team deliver insights more effectively. • Collaborate with Product, Marketing, and Enablement teams to gather client feedback, case studies, or data trends. • Improve and document repeatable CS processes to enhance efficiency and onboarding. • Build functionality in Vitally to automate common tasks and standardise workflows. • Administer the client NPS survey and contribute to internal reporting.