Mitel logo
Mitel

Powering Connections.

Project Manager

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1972H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

23 hours ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Project Manager

Mitel

• Manage projects in accordance with contractual time, cost and quality requirements • Work with customers to identify requirements, project planning, evaluation and overall customer support • Responsible for scheduling and management of resources and delegation of tasks • Provide and execute on a detailed onboarding plan with customers • Set and meet critical onboarding deadlines with customers • Work on telecommunications system installations; typically for business in the SMB space. • Update and maintain internal customer record data base with all the information on customer orders for onboarding coordination and billing purposes • Working with clients to gather information and set up porting from their existing carriers, and develop secondary port solutions • Develop and implement call flow design to meet customer’s requirements • Ensure that call-flow programming and QA is completed leading up to customer go-live • Maintain an in‐depth understanding of Mitel’s capabilities, services and business impact points to effectively communicate within Mitel and to clients • Provide assistance to internal and external customers on how to use Mitel services/features • Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation • Ensure custom solutions are documented for the Mitel Customer Success Team and Support teams, and ready to accept accountability for the customer after successful implementation • Resource for team members who work on other projects that may need additional assistance. • Follow project management guidelines and procedures to attain individual and team wide Net Promoter Score.

Job Requirements

  • Experience in telecommunications and call-flow
  • Experience with porting telephone numbers
  • Basic networking knowledge
  • Must possess excellent computer skills including spreadsheet knowledge, and word processing. Windows based software and Excel required.
  • Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred
  • Exceptional interpersonal skills, excellent written and verbal communications skills
  • Naturally inclined to exceed expectations and provide outstanding customer service (both internally and externally)
  • Be passionate about your work and maintain a calm demeanor in difficult situations
  • Excellent organizational skills
  • Attention to detail

Benefits

  • Health insurance
  • Professional development opportunities

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