• To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals. • Designs courseware including scrip writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning. • Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved. • Consistently researches technology and media options for effective adult blended learning. • Creates and maintains training material and ensures that adult learning principles are applied. • Partners with various subject matter experts to design content, where appropriate. • Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues. • Participates in design reviews, revisions, and quality assurance checks. • Maintains version control and documentation for assigned learning assets. • Creates and manages development timelines and milestones to ensure all requirements are met. • Stays informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

• Connect with motivated individuals open to learning new skills • Explore new possibilities in personal development and leadership • Arrange brief introductory conversations with applicants

• Execute Roadmaps: Autonomously manage multiple parallel roadmaps, balancing strategic speed with tight daily execution. • Optimize Operations: Build and manage enablement systems, content repositories, and reporting to ensure trainer consistency. • Scale Onboarding & Advancement: Own the onboarding experience for new Trainers, reducing ramp time and ensuring consistent readiness across geographies. • Lead Product Change: Translate product updates into communications that drive customer adoption. • Drive Efficient Training Development: Build scalable coaching and development systems that equip frontline leaders to consistently coach, certify, and develop Trainers.

• Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries. • Build and maintain API based connections and data syncs, create technical runbooks and incident response guides. • Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance. • Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs. • Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness. • Establish data quality rules, reconciliation checks, and documentation for audit and compliance. • Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts. • Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts. • Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests. • Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues. • Translate business requirements from Learning, GTM, and leadership into scalable technical solutions. • Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides.