Role Description We’re looking for a strategic, relationship-driven Client Director (Sales) to drive new business by selling the full suite of SilverTech services. In this role, you’ll own the opportunity lifecycle within your region, acting as a trusted advisor while helping prospects define and achieve their business goals. You’ll work closely with partners and internal teams to qualify leads, uncover opportunities, define scope and estimates, and manage prospect expectations around deliverables, timelines, and budget. Location Flexibility: This role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. Occasional travel may be required. What You'll Do - Drive revenue by meeting or exceeding annual quota through the full suite of SilverTech services - Represent SilverTech with professionalism, expertise, and a client-first mindset to build trust and credibility - Qualify leads and partner with SilverTech subject matter experts to develop tailored solutions for each opportunity - Stay current on emerging technologies and trends within SilverTech’s ecosystem - Collaborate with partners such as Sitecore, Optimizely, Contentstack, Kentico, Sitefinity, Staffbase, and Salesforce to identify and pursue global opportunities - Define project scope, goals, assumptions, and deliverables in partnership with the project team and stakeholders - Coordinate estimates and proposals with SilverTech and client teams to ensure accurate and actionable planning - Maintain clear and timely reporting on opportunities and pipeline using Salesforce and other internal tools - Set and manage prospect expectations around scope, schedule, and budget by reviewing and communicating statements of work Qualifications - Bachelor’s degree preferred (marketing, information technology, or related field) - 5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments. Must have current relationships with some of these partners. - Proven success at hitting quotas and building a book of business - Experience working on large-scale, web-based or digital solutions - Strong business analysis skills with the ability to define client requirements and success criteria - Exceptional client service orientation with strong verbal and written communication skills - Ability to collaborate effectively across cross-functional teams - Prior consulting or business analysis experience is a plus Benefits - Strong compensation package - Competitive health packages - 401k + company match - Flexible schedules - Hybrid workweek - Unlimited PTO after 5 years - Your birthday off - Regular learning & development opportunities - Monthly company-provided lunches - A fun, collaborative, and innovative team that actually likes working together - Cutting-edge technology and creative freedom - Regular crew events, outings, and more! - We believe in career growth and will help you get where you want to go. Company Description We are an award-winning digital experience agency, with offices in New Hampshire and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Our Vision: To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence. Our Values: - Professional – “Deliver Excellence”: We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high-quality results for our clients. - Passionate – “Explore Possibilities”: We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions. - Authentic – “Be True”: We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing. - Connected – “Stronger Together”: We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone. - Autonomous – “Own the Outcome”: We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive.

Role Description The Director, Pacific Northwest Urban Forestry, will lead American Forests' strategy to advance tree equity across Washington, Oregon, and Idaho, focusing on delivering resources, technical assistance, and partnerships to disadvantaged and historically under-resourced communities in cities across the region. This is a field-facing leadership role. The Director will: - Build and maintain strong working relationships with municipalities and councils, state agencies, local federal partners, and community organizations. - Connect partners with American Forests' tools and expertise. - Deliver hands-on technical assistance to help cities and states prioritize, plant, manage, and protect urban trees where they are needed most. - Address systemic barriers that constrain urban forestry at every level. Qualifications - 5-7 years of professional urban forestry experience in the Pacific Northwest. - Established relationships with municipal and state agencies, state urban and community forestry councils, and regional coordinators. - ISA Certified Arborist and/or Certified Urban Forest Professional preferred. - Degree in urban forestry, urban planning, landscape architecture, environmental science, or a related field. - Strong knowledge of urban forest planning, canopy assessment, and strategies for equitable community-based urban forestry. - Advanced knowledge of American Forests’ tree equity tools and resources. - Experience working with diverse stakeholders and leading partnerships. - Experience growing and managing complex projects in a remote environment. - Demonstrated ability to pursue revenue generation opportunities. - Ability to navigate municipal systems and priorities. - Experience managing diverse and complex budgets and grants. - Effective communication skills, both written and verbal. - Quick learner with exceptional attention to detail. - Demonstrated commitment to American Forests values. Requirements - Build and maintain city, state, and regional partnerships to advance tree equity across the Pacific Northwest. - Support municipalities and partners in adopting American Forests' tools and resources. - Identify and pursue public and private funding opportunities. - Maintain current awareness of urban forestry issues. - Serve as American Forests' regional expert on urban forestry and related topics. Benefits - Budgeted salary range: $90,000 - $95,000. - Comprehensive benefits package including medical, dental, and vision coverage. - Health and wellness resources such as an Employee Assistance Program. - Flexible spending accounts, disability, life, and AD&D insurance. - Vacation and sick leave, paid holidays, parental bonding leave, bereavement leave, and military leave. - 401(k) plan with a 5% employer match. - Additional perks such as a technology stipend and pet benefits.

Role Description We are looking for a Director, Process Optimization to build and lead the process design, standardisation, and continuous improvement function across Nscale's Business Operations organisation. This role will set the operating standard for how Nscale designs, documents, measures, and improves critical internal and external processes. - Design, implement, and govern SOPs for site operations, service operations, construction-to-operations handoffs, safety compliance, and cross-functional business operations workflows. - Lead continuous improvement initiatives that reduce operational friction, rework, delivery delays, and process ambiguity across active sites and programmes. - Conduct operational audits across live programmes, identify process gaps, and work with accountable teams to drive practical remediation. - Build standardised operational playbooks that can be replicated across new geographies, sites, and partner environments. - Own the operational interface between Power Mod manufacturing and datacenter site operations, ensuring production schedules, inventory readiness, and commissioning timelines are aligned. - Integrate quality control metrics from the manufacturing floor into business reporting, creating clearer visibility into risks, trends, and operational performance. - Design and implement engagement frameworks for how Business Operations works with Legal, Procurement, Recruitment, Supply Chain, and other partner functions. - Establish clear intake, execution, tracking, closure, and SLA processes for cross-functional requests and projects. - Design and maintain an internal KPI framework that measures adjacent team responsiveness, SLA adherence, and process performance across key operational workflows. - Partner with Strategic Project Management and other operational leaders to strengthen internal coordination and ensure process standards are adopted consistently. - Manage and develop a Senior Process Manager, setting clear priorities, expectations, and operating rhythms for the process optimisation function. Qualifications - 10+ years of experience in process excellence, operations management, business operations, operational transformation, or continuous improvement. - Experience building SOPs, operational playbooks, governance models, or process frameworks in complex, multi-site environments. - Experience from infrastructure, construction, datacenter, manufacturing, critical facilities, cloud infrastructure, industrial operations, or similarly complex operational environments. - Understanding of Lean and continuous improvement principles, with the ability to apply them pragmatically to deliver measurable business outcomes. - Confidence operating across technical and non-technical teams, translating ambiguity into clear workflows, ownership, and execution plans. - Experience designing cross-functional operating models involving teams such as Legal, Procurement, Recruitment, Supply Chain, Operations, Construction, or Manufacturing. - Comfortable using operational tooling such as Jira, ServiceNow, or equivalent workflow and reporting platforms. - Ability to balance strategic process design with hands-on execution, especially in a high-growth environment. - Strong people leader who can coach, prioritise, and develop process talent while influencing senior stakeholders across the business. Nice to Have - Experience in datacenter delivery, commissioning, modular infrastructure, critical infrastructure, or large-scale capital programmes. - Experience building KPI dashboards, SLA reporting, business performance reporting, or operational scorecards. - Exposure to manufacturing-to-site handoffs, quality control reporting, inventory readiness, or field operations coordination. - Lean Six Sigma, PMP, Prince2, Agile, or similar certifications, where supported by practical delivery experience. Benefits - Collaborative, supportive, and innovative environment where contributions create real impact. - Highly competitive package, including base compensation and equity, with regular reviews. - Opportunity to push boundaries, collaborate with brilliant minds, and make a mark on cutting-edge AI infrastructure. - Dynamic progression plan tailored to ambitions, with support for growth and new challenges. - Flexible workplace that trusts Nscalers to deliver, allowing autonomy to shape work around life’s moments. - Thriving remote-first team, where geography is no barrier to impact or connection.

Role Description For the assigned region(s), the Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership. This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings. Opportunities for Development: - On Account and expanded Operational Leadership - Facility Management Office roles to support accounts - Project Management leadership roles to lead and execute projects Qualifications - Community college diploma preferably in business administration - More than 10 years of facility management work experience - Highly skilled at account management - Highly skilled at facility operations management - Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level - Highly skilled at managing service delivery and meeting service delivery obligations - Skilled at managing budgets - Fully developed communication, influence, persuasion and negotiation skills - High degree of client service orientation and sense of urgency - Highly skilled at leading and engaging a team of individuals - Skilled at vendor management - Highly skilled at emergency management, emergency preparedness and business continuity planning and execution - Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible - Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset - Maintains current knowledge of and highly skilled at implementing facility management services best practices - Expert level knowledge of current building standards and requirements - Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client Requirements - Accountable for meeting all internal and external health, safety, environment and security-related requirements - Accountable for the safe delivery of all work performed - Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services - Provides input and contributes to the development and execution of strategic account expansion plans - Recommends additional pull-through services - Participates in and contributes to quarterly business reviews - Contributes to contract renewal and business development activities - Contributes to account governance - Adherence to Contract Specific MSA (Master Service Agreement) - Manages the BGIS ECE Program for the specific client group - Responsible for results and action plans related to the Likely to Recommend Survey - Accountable for achieving client satisfaction objectives for the assigned region(s) - Accountable for developing and maintaining effective relationships with clients, managing client expectations - Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s) - Assume financial responsibility for facility operations, including budget management - In partnership with finance, responsible for the development of budgets (O&M, Transaction, capital projects and rent) - Using financial reports, perform monthly budget analysis and re-forecast allocations as necessary - Meet annual targets as per contractual performance and client financial targets/indicators - Identify cost-saving opportunities and develop strategies to maximize financial resources - Track and report on budget positive or negative trends performance regularly - Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings - Accountable for operations management for the portfolio of facilities within the assigned region(s) - Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs - Oversees the completion and submission of capital plans - Creates and implements short to mid-term plans for the assigned region(s) - Provides input into strategic plans - Collaborates with relevant stakeholders to optimize facilities within assigned region(s) and continuously create value for the client - Work in collaboration with Central Work Order Management Team to ensure all work is being completed as outlined in the MSA - Monitor work order progress and ensure tasks are completed within established timelines - Work with Account Governance Teams to maintain accurate records of work orders and associated costs - Streamline and manage work order processes to optimize efficiency - Prioritize and assign work orders based on urgency and impact on facility operations - Accountable for meeting all service obligations for the assigned region(s) - Oversees the delivery of all service obligations - Accountable for meeting established metrics/key performance indicators - Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines - Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed - Accountable for ensuring all regulatory compliance requirements have been met and all related documentation are created and maintained - Accountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s) - Collaborates with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects - Oversees the development and execution of project plans for portfolios within assigned region(s) - With support from BGIS Strategic Sourcing and Vendor Management Leadership – follow BGIS Vendor Performance and Relationship Management Program protocols - Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services - Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices - Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management - Day to day support and team oversight/management - Collaboration with BGIS Self Perform Teams delivering Best Quality Services to Buildings - Leverage technology such as work order system, vendor monitoring tools, BAS and CMMS scheduling tools to deliver effective service to clients - Mentor staff in vendor management and the effective use of technology for vendor relationships - Provide guidance to team members on the effective use of technology for financial management and career progression Benefits This is a regular, full-time position with a salary range of $110,770 - $138,463 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.