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TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Quality Analyst – Healthcare, Seasonal

AnalystAnalystFull TimeRemoteJuniorTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

1 day ago

Salary

0

Seniority

Junior

1 yr expEnglish

Job Description

Quality Analyst – Healthcare, Seasonal

TaskUs

• Audit calls/interactions/transactions for aligned teammates • Coach teammates for performance improvement (campaign specific) • Report performance for an aligned span on a daily/weekly/monthly basis • Provide inputs and basis audits for briefings and trainings which need identification • Partner with team leaders (TL) in leading team meetings for metrics improvement • Participate in strategic projects for the campaign/line of business (LOB) • Identify and escalate any potential quality issues per defined process • Isolate and report defects • Verify defect fixes • Suggest process/system improvements based on common customer concerns • Accomplish other responsibilities assigned by management • Drive quality initiatives, contests, and campaigns for the assigned span • Be updated on knowledge, and serve as an SME for the campaign/LOB

Job Requirements

  • A graduate of any course is preferred
  • Minimum 1 year work experience as a quality analyst
  • Basic skills in Excel or Google Sheets
  • Problem-solving skills
  • Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc.
  • Experience working in the Healthcare Fields/Branches
  • Able to work from home (Stable internet / Private workspace)

Benefits

  • Competitive industry salaries
  • Comprehensive benefits packages
  • Total Rewards department
  • Wellness programs
  • HR and Diversity support
  • Opportunities for internal mobility and professional growth

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