• Lead efforts to resolve complex technical issues and system errors. • Work closely with operations to develop and coordinate team members to implement issue resolution plans. • Lead work efforts to perform routine maintenance tasks, such as software updates, patches, and upgrades. • Coordinate and lead testing and validation activities for system changes, enhancements, and upgrades. • Play a key role in strategic planning initiatives related to EHR systems. • Drive continuous improvement initiatives to enhance the functionality, usability, and interoperability of EHR systems. • Take on project management responsibilities for EHR implementation projects and other initiatives. • Establish and enforce governance processes and procedures for EHR system management.

• Track and Document Reported Incidents • Provide General User Support Within Workday

• Work with functional leadership to ensure the organization is aligned to the company strategy, culture, values and emerging technologies • Partner with leaders to align current and future business needs into an overall integrated People plan for the function, focusing on opportunities that contribute to the growth and competitiveness of the business • Champion the adoption of AI and automation tools within the People and Culture function to streamline administrative workflows, freeing up 'mental bandwidth' for high-impact strategic coaching and creative problem-solving • Partner with leaders to ensure Diversity, Inclusion, Equity isn’t an “HR topic” - everyone plays a part • Support performance management of staff and manage employee relations, when necessary • Structure the performance review process, and train managers to be able to give feedback on their own • Participate in company-wide performance campaigns • Integrate and partner with HR colleagues in the Talent Acquisition, Learning & Development, HRIS, and People Operations teams to implement solutions and help scale the business • Proactively assess team, manager, organizational development needs, make recommendations, and implement appropriate solutions • Continuously challenge job descriptions and comp/ben mechanisms to ensure adequacy between organizational efforts and strategic importance of each population (in collaboration with the TA team) • Gather key Learning & Development needs and collaborate with the L&D team to ensure that needs are met • Use engagement survey results and insights to make impactful recommendations • Leverage data-driven insights to build the 'why' behind organizational changes, ensuring leadership buy-in through evidence-based storytelling. • Ability to manage HR projects and guide the HR team

• Serve as the primary HR leader in the Philippines, with ownership of both strategic HR leadership and day-to-day HR execution. • Partner closely with senior leadership locally and globally to align HR strategy, talent priorities, and organizational needs with business objectives. • Act as a strategic liaison between US-based/global leadership and the Philippines workforce, helping translate business expectations, organizational culture, and local market realities in a matrixed environment. • Provide strategic HR counsel on workforce planning, organizational effectiveness, talent development, and change management. • Support business growth by building trusted relationships with leaders and delivering practical, business-focused HR solutions. • Lead core HR operations across employee relations, compliance, HR administration, recruitment, onboarding, performance management, talent development, and related HR processes. • Build, strengthen, and refine scalable HR processes, infrastructure, and governance practices to support a growing organization. • Establish, implement, and maintain HR policies, procedures, and frameworks that promote consistency, clarity, accountability, and operational effectiveness. • Balance immediate business demands with long-term HR infrastructure building and continuous process improvement. • Identify opportunities to streamline HR operations, improve service delivery, and strengthen execution across the function. • Lead and support talent initiatives across recruitment, onboarding, workforce planning, performance management, succession support, leadership development, and employee growth. • Strengthen performance management practices to support accountability, development, feedback, and alignment with business expectations. • Support organizational design and talent planning efforts that align workforce capabilities with business priorities. • Help foster a high-performance culture while navigating change, growth, and shifting priorities. • Partner with leadership to attract, retain, and develop talent in support of organizational needs. • Ensure full compliance with Philippine labor laws, statutory requirements, and other applicable employment regulations. • Manage complex employee relations matters, investigations, conflict resolution, and workplace issues with sound judgment, discretion, and fairness. • Advise leadership on employee matters, policy interpretation, disciplinary issues, and organizational risk. • Maintain consistent application of HR policies and practices to promote fairness, clarity, and legal compliance.