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Vision RT are the inventors of Surface Guided Radiation Therapy. We create innovative solutions to improve radiotherapy.
Regional Service Manager – NorthEast
Location
United States
Posted
112 days ago
Salary
$120K - $150K / year
Seniority
Senior
Job Description
Regional Service Manager – NorthEast
Vision RT Ltd
• Lead day‑to‑day Field Service operations within the assigned region, providing ongoing performance management, coaching, and mentoring to the Field Service team. • Ensure all service activities are documented accurately and consistently in accordance with Vision RT policies, procedures, and service metrics. • Lead local change initiatives by coaching and training the team on new procedures, tools, and policies. • Actively participate in leadership strategy discussions, providing employee‑ and customer‑focused input and solutions. • Partner with the Regional Scheduling Coordinator to ensure effective planning and execution of installations, upgrades, surveys, and break‑fix activities, with a focus on achieving the “perfect install.” • Optimize engineer utilization through effective planning, prioritization, and allocation of resources. • Proactively communicate with customers and internal stakeholders, including Sales and Clinical Applications, to manage expectations and resolve issues. • Oversee large or complex projects involving multiple vendors, attending on site as required to ensure successful delivery. • Build strong working relationships with engineers, third‑party vendors, and subcontractors to support efficient service delivery. • Oversee helpdesk operations, including ticket assignment, prioritization, escalation, accuracy, and timely closure. • Ensure completion of all required administrative tasks and maintain accountability for regional service KPIs and metrics. • Manage regional service coverage, including daily phone support, scheduled service capacity, and contingency planning. • Perform additional service‑related duties and projects as assigned by management. • Operate in full compliance with Vision RT’s Quality Management System.
Job Requirements
- Bachelor of Science in Information Technology, Cybersecurity, or a related technical discipline preferred; equivalent combination of education and relevant experience considered.
- Demonstrated experience leading field‑based or remote technical service teams; prior supervisory or people‑management experience preferred but not required.
- Strong customer‑service mindset with a proven ability to manage customer relationships and escalations effectively.
- Advanced technical understanding of complex medical or technical systems, like SGRT and other VisionRT products
- Proven leadership capability, including the ability to coach, motivate, and develop high‑performing teams.
- Strong problem‑solving skills with the ability to analyze service issues and implement effective corrective actions.
- Excellent organizational and time‑management skills, with the ability to manage multiple priorities and projects simultaneously.
- Experience working cross‑functionally with Sales, Clinical, and Technical teams to deliver customer‑focused outcomes.
- Proficiency with service management systems, CRM platforms, ticketing tools, and performance reporting.
Benefits
- The total compensation package for this position may also include other elements, such as bonus or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits and parental leave)
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