• Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections. • Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency. • Training and Development: Provide ongoing training and support to restaurant managers to enhance their performance and build their benches. • Compliance: Ensure all locations comply with health, safety, and labor regulations. • Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards. • Strategic Planning: Develop and implement strategies to improve operational efficiency and profitability.

• Provides end to end planning, guidance, and communication to the DC and Regional Leadership teams. • Ensures key performance indicators are met. • Creates production/staffing plans and balances building flow. • Collaborates with each DC daily via phone and email to confirm commitments, understand limitations, and identify plan variances or opportunities. • Establishes each DC's production plan through maintenance of configurations and inputs within IBOT and Glide Path Tools. • Educates and trains the leadership team on the planning process, tools, and resources available.

• Lead strategic commercial expansion for the Prosigna Breast Cancer Assay and future oncology diagnostic innovations across the DACH region. • Deliver and consistently exceed sales and growth targets across the DACH region through effective strategic planning, execution, and long-range forecasting. • Develop multi-layered strategic business plans for key accounts, reflecting deep understanding of regional market dynamics and system-level influencers. • Establish and advance high-impact relationships with senior clinical decision makers, pathology leaders, oncology KOLs, and diagnostic laboratory executives. • Serve as a subject matter expert, demonstrating advanced scientific, clinical, and technical acumen to educate stakeholders on oncology diagnostics and clinical evidence. • Lead the identification, qualification, and conversion of new business opportunities, collaborating cross-functionally to optimize market development and accelerate adoption. • Shape differentiated value messaging tailored to diverse decision makers, including clinical, operational, economic, and executive stakeholders. • Represent the voice of the customer at a senior level, offering strategic field insights that influence product strategy, commercial planning, and future product development. • Drive regional diagnostic access by expanding and managing relationships with commercial laboratories and scientific partners. • Oversee complex territory prioritization, resource allocation, and pipeline management with strong analytical rigor. • Provide high-quality competitive intelligence, regional trends, and strategic viewpoints to internal stakeholders.

• Provide telephonic case management for Workers’ Compensation cases. • Assess medical appropriateness of treatment plans and coordinate services to optimize recovery and cost efficiency. • Develop, implement, and modify individualized case management care plans. • Perform ongoing clinical assessments and review medical records to ensure quality and timely care. • Identify and address barriers to recovery with proactive action planning. • Coordinate communication between injured workers, employers, providers, insurers, and other stakeholders. • Promote and document return-to-work capability at each medical milestone. • Ensure compliance with state-mandated treatment guidelines, nationally published protocols, and client requirements. • Track outcomes including patient satisfaction, return-to-work progress, and disability duration. • Utilize utilization review tools when indicated (pre-certification, concurrent review, retrospective review, medical director review). • Monitor provider and vendor performance to ensure quality and appropriate care delivery. • Maintain detailed and accurate documentation within the case management system. • Serve as a patient advocate while adhering to all legal, ethical, accreditation, and regulatory standards. • Participate in Quality Assurance, Grievance, or other committees as assigned. • Provide training or mentorship to claims staff or junior team members as appropriate. • Perform additional duties as assigned.