Specialized assistants for B2B SaaS sales, customer success, and marketing teams
Account Manager
Location
Argentina
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
Hireframe
• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies • Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through • Account health: proactively monitoring engagement, identifying risk signals before they become churn • Expansion: recognizing when a client is ready to grow and initiating those conversations • Coordination with the recruiting team on active placements — you are the client’s point of accountability • Data hygiene: accurate, up-to-date account data, notes, and next steps at all times • Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe
Job Requirements
- 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
- Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
- Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
- Availability to work during US business hours and align schedules with client needs.
- Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
- Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
- Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
- Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.
- Nice to have:
- Experience in staffing, recruiting, HR, or professional services
- Prior exposure to US-based startup culture and expectations
- Experience managing or coordinating across offshore teams
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
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