• Own and articulate the vision, strategy, and roadmap for lead management and distribution, ensuring alignment with company objectives and market opportunities. • Translate business goals into product priorities, balancing long-term vision with iterative value delivery. • Drive Go-to-market decision making to ensure business goals from product releases are achieved. • Quantify and model opportunity sizes to inform investment decisions and sequencing. • Lead cross-functional planning and ensure resources are focused on the highest-impact initiatives. • Partner with leadership to define pricing, packaging, and monetization strategies for your domain. • Leverage AI to accelerate product development workflows, including research, PRD development, prototyping, analysis, and experimentation. • Maintain a deep understanding of both lead buyers and sellers, speaking regularly with customers to uncover pain points and opportunities. • Translate customer insights into actionable strategies and feature development. • Stay informed on competitor trends, compliance regulations, and technology advancements influencing the lead ecosystem. • Ensure the voice of the customer is central to product decisions and trade-offs. • Build customer feedback loops, including a customer advisory board, to continuously validate product direction. • Define and own the core business metrics for your product area, including lead volume, quality, conversion, yield, and ROI. • Use quantitative and qualitative data to identify opportunities, validate hypotheses, and measure success. • Collaborate with analytics teams to establish clear KPI tracking and visibility for leadership. • Incorporate experimentation and testing frameworks to evaluate product improvements and GTM effectiveness. • Drive high-quality, predictable delivery in partnership with engineering and design. • Lead scoping sessions and manage prioritization across multiple stakeholders and dependencies. • Ensure new capabilities are launched with clear success criteria, tracking, and operational readiness. • Partner with Product Marketing and Client Success to plan GTM launches and customer onboarding that deliver measurable business impact. • Maintain accountability for results and continuous improvement after release. • Work cross-functionally with engineering, marketing, client success, sales, and finance to achieve shared goals. • Act as the central point of contact for your product area, ensuring clear communication of priorities, progress, and outcomes. • Foster alignment and transparency across teams; proactively surface risks and trade-offs. • Represent your product domain in company-wide planning, portfolio reviews, and leadership updates. • Demonstrate full ownership from problem identification through solution delivery and adoption. • Mentor and support Associate PMs or peers in discovery, prioritization, and customer engagement. • Model urgency, accountability, and customer obsession consistent with company values. • Contribute to a culture where team members feel engaged, challenged, and recognized for delivering impact.

• Work with stakeholders including customers, agents, operations, field teams, and business leads to identify workflow pain points. • Document opportunities as structured briefs rather than simple ticket descriptions. • Use AI to synthesize inputs, identify patterns, and convert ambiguity into actionable solutions. • Build working proofs‑of‑concept using LLM APIs, automation tools, or lightweight scripts. • Validate whether an AI‑first approach solves the problem effectively. • Ship quickly and learn even faster. • Create sharp, handoff‑ready documentation such as use cases, flow charts, PRDs, and system requirements. • Use AI in documentation workflows but ensure accuracy by catching errors that AI may introduce. • Coordinate releases, manage testing, and track adoption. • Resolve stakeholder queries and issues through WhatsApp, ticketing tools, and email. • Own rollout sequencing and ensure readiness across teams. • Identify repetitive business processes and automate them using reliable tools. • Perform regular analytics to track, monitor, and drive product usage. • work closely with cross‑functional groups and the development team throughout the product lifecycle. • Keep stakeholders informed at every stage. • Travel as required to Sun King markets, including Kenya, Uganda, Nigeria, Myanmar, and Tanzania.

• Own and evolve the BaaS platform roadmap (3, 6, and 12-month horizons) with a focus on partner adoption, integration ease, and revenue growth • Define product direction aligned with the company North Star (30% growth in active BaaS partners) • Build and scale the BaaS API and partner ecosystem to support partner growth and transaction volumes • Design and own the partner onboarding experience — from API documentation to SDKs, sandbox environments, and integration support • Identify technical bottlenecks in partner integration flows and reduce friction (time-to-integrate, complexity, support burden) • Work closely with Engineering to understand multi-tenant architecture, scaling constraints, and integration capabilities • Translate partner feedback and market opportunities into structured product initiatives and roadmap priorities • Drive discovery, API documentation, and architectural alignment with partner success teams • Ensure sustainable, scalable solutions that generate revenue and improve partner lifetime value • Be accountable for partner satisfaction metrics, integration success rates, and BaaS channel revenue • Collaborate closely with Delivery Manager and Engineering Lead to ensure roadmap execution and SLA compliance • Align internal stakeholders (Sales, Compliance, Operations, Finance) on partner-facing capabilities and commercial models • Organize monthly partner reviews and internal product reviews to communicate direction, partner feedback, and decisions • Evaluate third-party integrations and partnerships when needed (payment processors, KYC/AML providers, etc.) • Own the expansion of API-first banking capabilities (accounts, cards, payments, compliance tools) for partner consumption • Support partner success through technical enablement, documentation, and community engagement

Role Description Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. - Advocates for the end user experience through data and research driven product discovery and development methods. - Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals. - Oversees the entire life cycle of the assigned product, including: - Defining and setting the vision. - Managing team to hit OKRs. - Deriving feature intention maps. - Managing capacity against scope. - Building/acquiring the technology. - Creating a best in class user/customer experience, on time and within budget. - Leads agile product methodologies. - Works with IT, Experience Design, Content and Digital Analytics leaders. - Accountable to the success of a cross-functional team including experts in design, engineering, marketing, and others. - Recruits, hires, and mentors members of the team. - Responsible for driving the product strategy, vision, design, and development execution. - Ensures delivery of high-value products in alignment with business goals and user experience optimization. - Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). - Leverages market and customer feedback and data to inform and guide future product/feature development. - Advocates for end-users and builds and improves features based on their pain points. - Establishes deep partnerships with business stakeholders to ensure product achieves business requirements and aligns with organizational strategies and priorities. - Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) to prevent and/or mitigate risks to the customer and business. - Monitors and manages product schedules, scopes, and budgets, delivering as scheduled. - Manages external Mayo Clinic vendor and partnership relationships as assigned. - Sets and manages product performance scorecards and OKRs. - Builds credibility and partnership with key internal partners and leaders. - Understands and applies current digital technology design, build, and operations capabilities and requirements. - Effectively communicates and translates a product vision, strategy, and design with engineering partners. - Seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs. - Capable of creative problem solving to create software solutions that are simple, engaging, and create value for end users. - Proficient in guiding and leading complex engineering teams. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.