• Work with stakeholders including customers, agents, operations, field teams, and business leads to identify workflow pain points. • Document opportunities as structured briefs rather than simple ticket descriptions. • Use AI to synthesize inputs, identify patterns, and convert ambiguity into actionable solutions. • Build working proofs‑of‑concept using LLM APIs, automation tools, or lightweight scripts. • Validate whether an AI‑first approach solves the problem effectively. • Ship quickly and learn even faster. • Create sharp, handoff‑ready documentation such as use cases, flow charts, PRDs, and system requirements. • Use AI in documentation workflows but ensure accuracy by catching errors that AI may introduce. • Coordinate releases, manage testing, and track adoption. • Resolve stakeholder queries and issues through WhatsApp, ticketing tools, and email. • Own rollout sequencing and ensure readiness across teams. • Identify repetitive business processes and automate them using reliable tools. • Perform regular analytics to track, monitor, and drive product usage. • work closely with cross‑functional groups and the development team throughout the product lifecycle. • Keep stakeholders informed at every stage. • Travel as required to Sun King markets, including Kenya, Uganda, Nigeria, Myanmar, and Tanzania.

• Own and evolve the BaaS platform roadmap (3, 6, and 12-month horizons) with a focus on partner adoption, integration ease, and revenue growth • Define product direction aligned with the company North Star (30% growth in active BaaS partners) • Build and scale the BaaS API and partner ecosystem to support partner growth and transaction volumes • Design and own the partner onboarding experience — from API documentation to SDKs, sandbox environments, and integration support • Identify technical bottlenecks in partner integration flows and reduce friction (time-to-integrate, complexity, support burden) • Work closely with Engineering to understand multi-tenant architecture, scaling constraints, and integration capabilities • Translate partner feedback and market opportunities into structured product initiatives and roadmap priorities • Drive discovery, API documentation, and architectural alignment with partner success teams • Ensure sustainable, scalable solutions that generate revenue and improve partner lifetime value • Be accountable for partner satisfaction metrics, integration success rates, and BaaS channel revenue • Collaborate closely with Delivery Manager and Engineering Lead to ensure roadmap execution and SLA compliance • Align internal stakeholders (Sales, Compliance, Operations, Finance) on partner-facing capabilities and commercial models • Organize monthly partner reviews and internal product reviews to communicate direction, partner feedback, and decisions • Evaluate third-party integrations and partnerships when needed (payment processors, KYC/AML providers, etc.) • Own the expansion of API-first banking capabilities (accounts, cards, payments, compliance tools) for partner consumption • Support partner success through technical enablement, documentation, and community engagement

Role Description Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. - Advocates for the end user experience through data and research driven product discovery and development methods. - Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals. - Oversees the entire life cycle of the assigned product, including: - Defining and setting the vision. - Managing team to hit OKRs. - Deriving feature intention maps. - Managing capacity against scope. - Building/acquiring the technology. - Creating a best in class user/customer experience, on time and within budget. - Leads agile product methodologies. - Works with IT, Experience Design, Content and Digital Analytics leaders. - Accountable to the success of a cross-functional team including experts in design, engineering, marketing, and others. - Recruits, hires, and mentors members of the team. - Responsible for driving the product strategy, vision, design, and development execution. - Ensures delivery of high-value products in alignment with business goals and user experience optimization. - Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). - Leverages market and customer feedback and data to inform and guide future product/feature development. - Advocates for end-users and builds and improves features based on their pain points. - Establishes deep partnerships with business stakeholders to ensure product achieves business requirements and aligns with organizational strategies and priorities. - Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) to prevent and/or mitigate risks to the customer and business. - Monitors and manages product schedules, scopes, and budgets, delivering as scheduled. - Manages external Mayo Clinic vendor and partnership relationships as assigned. - Sets and manages product performance scorecards and OKRs. - Builds credibility and partnership with key internal partners and leaders. - Understands and applies current digital technology design, build, and operations capabilities and requirements. - Effectively communicates and translates a product vision, strategy, and design with engineering partners. - Seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs. - Capable of creative problem solving to create software solutions that are simple, engaging, and create value for end users. - Proficient in guiding and leading complex engineering teams. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

• Collaborate with Product to determine application structure, define entity/data models, specify task workflows, and define desired data visualization experiences • Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions • Perform in-team testing of configuration and assist is handing test cases to the QA group for release testing • Write draft documentation of configuration and workflows and collaborate with the Documentation team • Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports • Use new product features in Luma Solutions and provide feedback on the experience • Actively participate in the development of best practices for Luma configuration and ensure these best practices are followed