• Own and evolve the BaaS platform roadmap (3, 6, and 12-month horizons) with a focus on partner adoption, integration ease, and revenue growth • Define product direction aligned with the company North Star (30% growth in active BaaS partners) • Build and scale the BaaS API and partner ecosystem to support partner growth and transaction volumes • Design and own the partner onboarding experience — from API documentation to SDKs, sandbox environments, and integration support • Identify technical bottlenecks in partner integration flows and reduce friction (time-to-integrate, complexity, support burden) • Work closely with Engineering to understand multi-tenant architecture, scaling constraints, and integration capabilities • Translate partner feedback and market opportunities into structured product initiatives and roadmap priorities • Drive discovery, API documentation, and architectural alignment with partner success teams • Ensure sustainable, scalable solutions that generate revenue and improve partner lifetime value • Be accountable for partner satisfaction metrics, integration success rates, and BaaS channel revenue • Collaborate closely with Delivery Manager and Engineering Lead to ensure roadmap execution and SLA compliance • Align internal stakeholders (Sales, Compliance, Operations, Finance) on partner-facing capabilities and commercial models • Organize monthly partner reviews and internal product reviews to communicate direction, partner feedback, and decisions • Evaluate third-party integrations and partnerships when needed (payment processors, KYC/AML providers, etc.) • Own the expansion of API-first banking capabilities (accounts, cards, payments, compliance tools) for partner consumption • Support partner success through technical enablement, documentation, and community engagement

Role Description Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. - Advocates for the end user experience through data and research driven product discovery and development methods. - Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals. - Oversees the entire life cycle of the assigned product, including: - Defining and setting the vision. - Managing team to hit OKRs. - Deriving feature intention maps. - Managing capacity against scope. - Building/acquiring the technology. - Creating a best in class user/customer experience, on time and within budget. - Leads agile product methodologies. - Works with IT, Experience Design, Content and Digital Analytics leaders. - Accountable to the success of a cross-functional team including experts in design, engineering, marketing, and others. - Recruits, hires, and mentors members of the team. - Responsible for driving the product strategy, vision, design, and development execution. - Ensures delivery of high-value products in alignment with business goals and user experience optimization. - Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). - Leverages market and customer feedback and data to inform and guide future product/feature development. - Advocates for end-users and builds and improves features based on their pain points. - Establishes deep partnerships with business stakeholders to ensure product achieves business requirements and aligns with organizational strategies and priorities. - Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) to prevent and/or mitigate risks to the customer and business. - Monitors and manages product schedules, scopes, and budgets, delivering as scheduled. - Manages external Mayo Clinic vendor and partnership relationships as assigned. - Sets and manages product performance scorecards and OKRs. - Builds credibility and partnership with key internal partners and leaders. - Understands and applies current digital technology design, build, and operations capabilities and requirements. - Effectively communicates and translates a product vision, strategy, and design with engineering partners. - Seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs. - Capable of creative problem solving to create software solutions that are simple, engaging, and create value for end users. - Proficient in guiding and leading complex engineering teams. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.

• Collaborate with Product to determine application structure, define entity/data models, specify task workflows, and define desired data visualization experiences • Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions • Perform in-team testing of configuration and assist is handing test cases to the QA group for release testing • Write draft documentation of configuration and workflows and collaborate with the Documentation team • Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports • Use new product features in Luma Solutions and provide feedback on the experience • Actively participate in the development of best practices for Luma configuration and ensure these best practices are followed

• Collaborate with Product to determine application structure, define entity/data models, specify task workflows (Scientific Workflows), and define desired data visualization experiences • Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions • Perform in-team testing of configuration and assist in handing test cases to the QA group for release testing. Troubleshoot configuration to understand why it is not producing desired results. • Write draft documentation of configuration and workflows and collaborate with the Documentation team to develop final customer-facing documentation • Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports • Use new product features in Luma Solutions and provide feedback on the experience, participate in user experience testing, and provide input to the Product team about features that will enable the best Solutions • Actively participate in the development of best practices for Luma configuration, and ensure these best practices are followed in the development of Luma Solutions