Needs Assessment Team Lead
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Needs Assessment Team Lead
Pyramid Healthcare
• Subject matter expert for all workflows as it pertains to assigned line(s) of business • Work with Training Team and/or Supervisors to establish training schedule • Assist with development of and maintenance of training material • Complete training of all new hires, and assist with ongoing training opportunities for existing teammates • Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates • Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved • Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities • Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership • Assist team with taking calls, up to but not limited to 50% of time • Assist with ancillary work as stipulated by supervisor • Navigate Veteran initiatives as appropriate per line of business • Assist with escalated calls.
Job Requirements
- High School Diploma or GED
- At least 6 months as top performing teammate
- Maintained defined KPIs for last 6 months of employment
- No disciplinary action within last year of employment
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
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