• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated • Serve as the Adoption teams, technical leads for • Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed • Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant • Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality • Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available • Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans • Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap • Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value • Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers • Serve as the Adoption teams, technical leads for • Build and execute per-customer Success Plans with explicit milestones • Establish a recurring engagement cadence • Apply the adoption playbook in Pathfinder • Improve adoption across the full Insights connector catalog • Translate Insights findings into customer-language risk narratives • Partner with Sales, Customer Success Management, and others • Contribute to enablement assets that scale impact • Contribute to baseline and ongoing reporting on program KPIs

• Analyze workflows: Spend time with radiologists to understand their reporting habits and workflows, template usage and pain points. Identify opportunities to improve efficiency, quality and the user experience. • Configure individually: Customize reporting templates and software settings to reduce friction and deliver measurable value tailored to each department’s needs. • Design the adoption path: Develop and implement customer-specific adoption strategies that meet users where they are, rather than following a one-size-fits-all training plan. • Deliver training and enablement: Lead onboarding sessions, workshops and enablement activities for radiologists and key users. Build trusted relationships and help users gain confidence with the technology and associated workflows. • Close the feedback loop: Translate on-site observations into concrete product insights that help us continuously improve our solutions. • Work data-driven: Know what matters — which templates are used most, which radiologists generate the highest volume. Use this knowledge to engage the right people first and turn power users into advocates who bring the rest of the team along. • Drive efficiency through AI: Employ AI tools in your daily work to optimize processes and streamline internal operations. Identify automation opportunities, establish best practices and contribute to continuous improvement of the team’s way of working. • Support innovation: Collaborate with customers and internal stakeholders to evaluate new features, run beta programs and validate innovative solutions. With real-world feedback, help shape future products and services.

IT Adoption and Change Management Subject Matter Expert Location: Arlington, VA, United States Job Description: Full time job requisition id R0242368 IT Adoption and Change Management SME The Opportunity: Work as a subject matter expert, applying expertise in and technical knowledge of research, process definition, interfacing, and training with the client and contractor teams supporting DoW customer with tailored digital solutions. Incorporate program information, maintenance, and technical data into the solution. Work directly with the organization and integrated product teams, establish contacts at each location, and provide oversight for those locations. Maintain responsibility for creating and managing user accounts and permissions, including providing program training to users, as necessary, ensuring configuration data within the solution, and making experience-based recommendations for improvement to project leadership. Share expertise with other SMEs through leadership and mentoring. Apply expertise while expanding project management skillsets. What You'll Do: - Training Delivery: Prepares and delivers user training through classroom, over-the-shoulder, or virtual sessions for both existing and newly released modules. - Change Management and Onboarding: Leads change management and onboarding processes to ensure successful adoption across the customer base. - System Testing and Verification: Conducts testing, validation, and verification of system capabilities both pre- and post-user acceptance. - Requirements Gathering: Leads comprehensive requirements gathering through customer engagements, translating business objectives into actionable features and functionalities. - Refinement of Development Requirements: Drives iterative refinement and finalization of development requirements, ensuring they align with customer needs. - Development Road Map Management: Maintains a prioritized development roadmap that reflects evolving customer expectations and strategic goals. - Data Management Support: Supports system population, data management, and data integrity activities. Join us. The world can't wait. You Have: - 8+ years of experience with providing dedicated support to the Senior DOD - 2+ years of delivering and facilitating training, including virtual and in-person - Experience in working with software development teams, software applications, or data management systems - Ability to use software products, including Microsoft Office and Outlook and information systems - Ability to develop a long-term strategic communication plans - Ability to work with external stakeholder groups and present to senior ranking officials confidently - Ability to support V&V efforts for software development teams - Secret clearance - Bachelor's degree Nice If You Have: - Experience supporting OUSW - Top Secret clearance - Master's degree Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. 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To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. 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