Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
Identity Adoption Specialist
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Identity Adoption Specialist
BeyondTrust
• Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated • Serve as the Adoption teams, technical leads for • Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed • Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant • Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality • Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available • Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans • Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap • Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value • Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached
Job Requirements
- 3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting
- Working familiarity with identity security concepts spanning human, nonhuman, and AI identities
- Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data
- Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment
- Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns
- Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders
- Proactivity is a must; the IAS is expected to drive activity, not wait for it
- Familiarity with several of the following identity security domains (depth in every area is not expected):
- Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)
- OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns
- Nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities
- Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce
- Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling
- SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs
- Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets
- Secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management
- Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns
Benefits
- Our culture of flexibility
- Trust
- Continual learning
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