The leading provider of digital identity verification and fraud solutions. Salesinfo@socure.com
Principal Solution Consultant – Post-Sales
Location
United States
Posted
109 days ago
Salary
$170K - $190K / year
Seniority
Lead
Job Description
Principal Solution Consultant – Post-Sales
Socure
• Lead the end-to-end platform implementation process, ensuring timely and successful deployments. • Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. • Develop and refine best practices for scalable, high-impact implementations. • Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance. • Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions. • Continuously refine risk mitigation strategies to improve system performance and security. • Work with clients to customize platform functionalities based on their operational and business needs. • Act as a technical bridge between clients and internal teams, translating requirements into product enhancements. • Diagnose and troubleshoot technical and product issues, ensuring minimal disruption. • Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. • Develop and maintain detailed documentation on implementation processes and platform configurations. • Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. • Align with Customer Success to ensure ongoing client value realization beyond implementation. • Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts. • Collect and analyze client feedback to enhance implementation strategies and platform usability. • Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. • Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.
Job Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus)
- Experience working in post sales capacity in fraud detection and risk mitigation ecosystem
- 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.
- Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.
- Proven ability to lead enterprise-level implementations with measurable client outcomes.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.
Benefits
- Offers Equity
- Offers Bonus
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