• Contribute to overall Workfront architecture and technical solution design • Own all Workfront configuration including objects, workflows, forms, permissions, templates, and reporting • Translate technical workbook requirements into scalable configuration • Assign and oversee Junior Consultant configuration tasks • Conduct QA on all Workfront configuration and related integrations • Partner with Fusion and AEM architects to ensure cross platform consistency • Document configuration decisions and foundational impacts • Support UAT defect resolution and go live readiness

• Perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted • Protect USAA and members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures • Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims • Participates in the development of fraud prevention strategies • Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools • Make recommendations within defined authority guidelines • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome • Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention • May serve as a resource team member on specific matters through demonstrated skill or training • Assists with the delivery of fraud awareness training initiatives in a defined environment

Role Description The National Admissions Consultant confers with and advises prospective students in connection with their decision to pursue post-secondary education. The National Admissions Consultant focuses on delivering the highest levels of support and service for students into their first session. They are also expected to provide process-improvement recommendations in support of continuous enhancement of the student experience at the institution. National Admissions Consultants work to ensure all prospective students have a clear understanding of the University's philosophy and programs, while offering encouragement in a highly ethical and compliant manner. National Admissions Consultants are held to qualitative and quantitative goals and objectives. Admissions is typically the first point of contact with our students, and thus, National Admissions Consultants are depended upon to display the utmost professionalism in all student interactions. Qualifications - Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred - Possesses excellent verbal communication skills, particularly telephonic -- and excellent written communication skills - Persistence combined with a positive attitude and approach to work and others -- self-motivating work style - Positive and collaborative interpersonal skills; willing to coach others - Aptitude to quickly and effectively understand and utilize all applicable school systems, databases and tools. Requirements - Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives. - Evaluate monthly activity against standards and personal goals. - Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. - Consult with prospective students via telephone interviews and/or e-mail correspondence to discuss their educational goals and needs while at the same time identifying and addressing any concerns. - Enhanced focus on providing high levels of student service and inquiry responsiveness by way of additional time on queue. - Develop a rapport with prospective students and maintain contact with them frequently. - Partners with departments outside of Admissions to assist and advocate for students in all aspects of their educational journey, including in the areas of Financial Aid, Student Advising, and Academics, to ensure the delivery of a high level of service to every student. - Support enrolled students with document submission to ensure they are prepared to begin coursework in a timely manner. - Providing guidance through the orientation process to ensure student understanding and adoption of the virtual/in person campus. - Collaborate with success coaches to help ensure students feel comfortable in submitting work into their first session. - Providing feedback to leaders on recommended improvements in student experience from enrollment process through orientation and class participation. - Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism. - Ensure compliance with applicable University policies and procedures. - Willingness to work nights, weekends, and holidays. - Ability to work in a fast-paced environment. - Ability to remain flexible and easily adapt to changes in work environment or schedule. - Advisors provide a positive, professional impression for students and staff on the phone and via email. - Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds. - Ability to conduct detailed and sometimes difficult conversations professionally, with empathy, tact, discretion and clarity. - Ability to achieve success individually and as part of a team in a highly structured and regulated work environment. Education and Experience: Minimum - High School diploma or its equivalent required - 5+ Years of experience in sales and/or customer service - 2+ Years of experience in Post-Secondary Higher Education Admissions - Military experience Education and Experience: Preferred - College degree

Role Description The Senior Principal Consultant serves as senior technical expert on project tasks to ensure quality services are delivered on schedule and within available budget to meet customer requirements. This includes providing technical expertise to the project manager and project team members with initiating, planning, executing, monitoring, controlling, and closing projects. As part of a project team, the Senior Principal Consultant will maintain relationships with clients and key decision makers to help identify new business opportunities. - Serve as senior technical expert on project tasks to ensure quality services are delivered on schedule and within available budget to meet customer requirements. - Provide frequent updates to the project manager. - Assist project manager with defining and sequencing project tasks, estimating task duration and developing a project schedule as part of developing a project plan. - Review project plans to understand the scope, schedule and assigned work. - Participate in client and project team meetings. - Assist with research and data analysis, including conducting customer or stakeholder analyses. - Prepare written documents, reports, and presentations, and assist with giving presentations to clients. - Track and accurately report hours spent on projects. - Work with individuals at all levels, provide input to reports and other deliverables, execute multiple assignments, meet agreed deadlines, and adjust to changing client demands. - Perform quality assurance on project deliverables. - Engage frequently for input related to area of expertise to provide valuable insight that helps enhance the business. - Demonstrate a firm understanding of business and implement opportunities for enhancing effectiveness and efficiencies across the organization. - Develop relationships with existing customers to facilitate development of new business opportunities for current and/or additional services. - Understand and be conversant in ABS Group products and services. - Meet with new and existing clients and actively listen to their needs. - Communicate client needs to project managers. - Review published reports and news articles about existing and potential new clients to identify customer intelligence. - Participate in proposal development. - Represent ABS Group and participate in promoting our products and services. - Participate in marketing activities, conference presentations, technical whitepapers. - Network to meet new potential clients. Qualifications - Bachelor’s degree in Computer Science, Business, or a recognized equivalent from an accredited university. - 15+ years of relevant professional experience. - Must have an advanced degree or bachelor’s degree and equivalent experience. - Professional certifications required. - Typically requires a minimum of five (5) years of working with a Customer Relationship Management System (CRM). - Proven experience in Systems Development environment with project management responsibility for successful projects. - Extensive IT and functional experience in cultivating positive customer relationships. - Experience working in organizations to support services provided to internal/external clients. - PMP Certification is preferred. - Microsoft Dynamics CE experience preferred. Requirements - Ability to gain, retain, illustrate comprehension of learned technical knowledge, and transfer knowledge to other members of the team. - Ability to mentor/coach mid-level consultants and hone technical skills in others. - Ability to actively listen to the needs of our clients by receiving shared information and determining context of the information provided. - Openly accepts change as part of business evolution to meet the needs of our clients. - Possess a firm understanding of key performance indicators and their significance to the business. - Ability to utilize established rapport and role as a subject matter expert with existing clients to facilitate development of new business. - Demonstrated ability to plan and deliver successful outcomes. - Must take responsibility for their actions, behaviors, decisions, and results and those of the team they lead. - Must seek feedback and utilize root cause analysis to improve performance. - Must understand business goals and hold self and team members accountable for keeping commitments and high standards. - Must be dependable, highly reliable and follow through on all assignments. - Ability to demonstrate independent, objective, open-minded thinking with strong attention to detail and sound judgment. - Demonstrate a proficient level of time management skills. - Working knowledge of the ABS Health, Safety, Quality and Environmental Management System. - Extensive knowledge of maritime regulatory frameworks, compliance requirements, and applicable industry standards, both domestic and international. - Knowledge of safety management systems, audit protocols, and incident investigation methods. - Ability to evaluate operational and regulatory risk and develop effective mitigation strategies. - Ability to interpret complex technical and regulatory requirements and apply them to maritime programs. - Strong analytical skills in compliance review, gap assessment, and root cause evaluation. - Ability to prepare clear technical findings, recommendations, and compliance documentation. - Ability to advise clients on maritime safety, risk management, and regulatory compliance matters. Benefits - Medical insurance (PPO and HD). - Dental and vision insurance. - Health Savings account (HSA). - Flexible Savings Account (FSA). - Life insurance. - Accidental death and dismemberment insurance. - Disability leave programs. - Parental leave program. - Paid holidays. - Paid vacation time. - Employee Assistance Plan (EAP) for personal wellness support. - 401K plan with a generous company match, subject to plan requirements.