Role Description The Implementation Consultant plays a pivotal role in ensuring the successful deployment and integration of complex software solutions for clients. This role requires a combination of technical expertise, project management skills, and excellent communication abilities to collaborate with clients, technical teams, and various stakeholders. The Implementation Consultant is responsible for understanding client needs, configuring software solutions, managing project timelines, and providing post-implementation support. Key Responsibilities - Client Engagement: - Work closely with clients to understand their business requirements, processes, and goals. - Conduct thorough needs analysis to determine the optimal configuration and customization of software solutions. - Establish strong relationships with key client stakeholders and become a trusted advisor throughout the implementation process. - Solution Configuration: - Translate client requirements into technical specifications and configure the software solution accordingly. - Customize and tailor the software to meet specific client needs while adhering to best practices and maintaining system integrity. - Collaborate with development teams if additional customization or integration is required. - Technical Expertise: - Possess in-depth knowledge of the software solution being implemented, including its functionalities, technical architecture, and integration capabilities. - Troubleshoot technical issues, identify root causes, and implement effective solutions. - Provide technical guidance to clients and internal teams on best practices and recommended workflows. - Training and Support: - Conduct training sessions for client end-users, administrators, and other relevant stakeholders to ensure successful adoption of the software. - Provide ongoing support to clients during and after implementation, addressing questions, concerns, and resolving technical issues. - Quality Assurance: - Perform thorough testing of the configured solution to ensure it meets client requirements and functions as intended. - Document and maintain test plans, test cases, and outcomes. - Validate data integrity and accuracy during the implementation process. - Documentation: - Create comprehensive documentation, including user manuals, configuration guides, and technical specifications. - Maintain accurate records of project-related activities, decisions, and communication. - Continuous Improvement: - Stay updated on industry trends, software updates, and emerging technologies related to the solution being implemented. - Identify opportunities for process improvement and share insights to enhance implementation methodologies. Qualifications - Experience in a relevant field (e.g., Computer Science, Information Technology, Business Management). - Previous experience in software implementation, consulting, or related roles. - Strong time management skills with the ability to handle multiple projects simultaneously. - Excellent problem-solving abilities and technical troubleshooting skills. - Proficiency in relevant software tools and programming languages may be required depending on the specific solution being implemented. - Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal teams. - Attention to detail, organization, and commitment to delivering high-quality results. - Adaptability and willingness to travel if required for client engagements. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.

• Responsible for successful execution of Technology Department processes, initiatives & financial performance; • Designing, implementing, managing & improving processes that are related to supporting, maintaining & optimizing department performance and execution; • Responsible for reporting to measure, track & manage key performance metrics (including organizational management, financial & budget); • Engage stakeholders across the organization & global teams to ensure deliverables are delivered on time & according to plan; • Manage all global people processes including onboarding, team assignments and global team tracking and support.

• Manage 5-7 highly strategic, enterprise implementations simultaneously • Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines • Drive and manage customer communications related to implementation across the implementation lifecycle • Develop, curate, and manage issues and risks that can impact the success of the implementation • Provide consultative insights on industry best practices related to sales productivity and optimization • Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF) • Lead customers through technical configuration and customized training and enablement sessions • Align success criteria to support a “Quick Win” that shows value quickly • Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business • Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities • Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation • Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer • Identify and communicate upsell opportunities to CSM and AE • Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform • Escalate customer issues via support channels with appropriate details. • Use relationship-building strategies to handle challenging customer conversations. • Be highly contributive to the development of Solution Playbooks including the identification of new solutions • Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

• Onboarding, implementation and rollouts for enterprise customers • Project and resource management across multiple concurrent implementations • Team leadership and team building in Delivery, Implementation and Project Management • Delivery KPIs such as time-to-value, go-live rate and milestone adherence • Establishing and leading an enterprise delivery team • Standardization and scaling of implementation processes • Managing complex multi-stakeholder projects • Collaboration with Product and Tech on requirements and feature management • Recruiting and scaling the organization