Role Description We are seeking an AI Implementation Engineer to help design, build, optimize, and deploy AI-powered business systems and automations across a growing commercial real estate organization. This person will serve as the architect responsible for building scalable workflows, integrations, automations, AI agents, and operational systems that improve efficiency, lead generation, client communication, and internal processes. The ideal candidate has experience implementing AI systems within real businesses and can translate business objectives into practical workflows. Key Responsibilities - AI Systems Architecture - Design and implement AI-powered workflows - Build scalable automation frameworks - Develop AI-assisted business processes - Identify opportunities for automation across departments - Create documentation for all systems and workflows - GoHighLevel Administration - Configure and optimize GoHighLevel environments - Build CRM automations - Create pipeline workflows - Implement lead nurturing sequences - Configure automated communication systems - Manage integrations with external platforms - Workflow Automation - Build automations using: - GoHighLevel - Zapier - Make.com - n8n - API integrations - AI agents - Automate repetitive operational tasks - Build lead routing systems - Create data synchronization workflows - AI Agent Development - Build AI-powered lead qualification systems - Implement AI-assisted communication workflows - Develop automated follow-up sequences - Create AI-enhanced reporting processes - Improve operational efficiency through agentic workflows - Training & Handoff - Train internal team members on systems - Create SOPs and documentation - Ensure workflows can be maintained internally - Support transition from implementation to operations ownership Qualifications - 3+ years building automation systems - Advanced GoHighLevel experience - Experience with AI agents and workflow automation - Strong understanding of CRM architecture - Experience integrating multiple software platforms - Experience with API-based workflows - Excellent documentation skills - Strong problem-solving ability Preferred Qualifications - Real estate industry experience - Experience implementing AI within sales organizations - Experience building lead generation systems - Experience with SMS and email automation - Experience with conversational AI workflows Success in the First 90 Days - Audit existing systems - Identify workflow bottlenecks - Rebuild critical automations - Improve lead management infrastructure - Deploy AI-assisted workflows - Deliver documentation and training - Successfully hand off ongoing management to internal staff

• Improve our ways of working, processes and documentation. • Consolidate and standardise delivery across the product portfolio. • Build repeatable frameworks and workflows that scale. • Design and deliver scalable implementation paths across all products. • Develop a client-centric approach that leverages AI and automation to improve the client experience and shorten time to value in a measurable, demonstrable way. • Support large product migration projects and delivery of BAU as required. • Manage multiple concurrent onboarding projects across a range of technical products, ensuring delivery within agreed timescales. • Create comprehensive project plans and proactively monitor progress throughout the project lifecycle. • Review & digest handovers from sale, ensuring all project requirements, scope and client expectations are clearly defined before implementation begins. • Provide regular project updates to both internal and external stakeholders, ensuring clear communication of progress and expectations. • Deliver projects on time, within budget and to the highest quality standards (TTV & CSAT). • Engage with client stakeholders throughout the onboarding process, ensuring accountability for tasks, milestones and deliverables. • Produce status reports covering project milestones, deliverables, dependencies, risks and issues, escalating concerns where appropriate. • Build and maintain strong client relationships throughout the implementation phase. • Facilitate and lead project meetings, workshops, training sessions and stakeholder reviews. • Conduct quality assurance checks on all project deliverables prior to completion. • Evaluate project outcomes and identify opportunities for continuous improvement. • Work closely with Support and Client Success teams to enhance the overall client experience. • Contribute to the development and maintenance of Standard Operating Procedures (SOPs), knowledge base articles and training materials across all technical products. • Gather, report and respond constructively to client feedback, ensuring concerns are addressed effectively. • Manage client objections professionally, following established escalation procedures and maintaining ownership of all client communications. • Identify and communicate opportunities for upselling and cross-selling additional services throughout the onboarding journey.

• Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings • Leads discovery sessions that result in detailed business requirements for clients • Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery • Assesses and mitigates risk with scope of project discovery • Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery • Actively participates in business development and increases revenue opportunities • Demonstrated initiative and drive within a fast-paced environment is required • May perform other duties as assigned

• Responsible for participating in all raw materials review and validation • Responsible for ensuring system configuration is completed in accordance to requirements documentation • Support and follow key work process flows for Annual Enrollment, New Services Implementation as well as Acquisitions and Divestitures system build requirements • Complete self-QA on all system build work • Establish and follow global process documentation and report any discrepancies in documentation • Daily touch-base with necessary internal partners associated with current projects or tasks • Accurately maintain capacity and productivity measurements through utilization of task updates • Review open tasks daily; prioritize work and escalate when appropriate • Address any escalated or global issues related to system build for clients • Active participation in training sessions related to new system functionality and processes