• Responsible for successful execution of Technology Department processes, initiatives & financial performance; • Designing, implementing, managing & improving processes that are related to supporting, maintaining & optimizing department performance and execution; • Responsible for reporting to measure, track & manage key performance metrics (including organizational management, financial & budget); • Engage stakeholders across the organization & global teams to ensure deliverables are delivered on time & according to plan; • Manage all global people processes including onboarding, team assignments and global team tracking and support.

• Manage 5-7 highly strategic, enterprise implementations simultaneously • Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines • Drive and manage customer communications related to implementation across the implementation lifecycle • Develop, curate, and manage issues and risks that can impact the success of the implementation • Provide consultative insights on industry best practices related to sales productivity and optimization • Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF) • Lead customers through technical configuration and customized training and enablement sessions • Align success criteria to support a “Quick Win” that shows value quickly • Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business • Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities • Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation • Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer • Identify and communicate upsell opportunities to CSM and AE • Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform • Escalate customer issues via support channels with appropriate details. • Use relationship-building strategies to handle challenging customer conversations. • Be highly contributive to the development of Solution Playbooks including the identification of new solutions • Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

• Onboarding, implementation and rollouts for enterprise customers • Project and resource management across multiple concurrent implementations • Team leadership and team building in Delivery, Implementation and Project Management • Delivery KPIs such as time-to-value, go-live rate and milestone adherence • Establishing and leading an enterprise delivery team • Standardization and scaling of implementation processes • Managing complex multi-stakeholder projects • Collaboration with Product and Tech on requirements and feature management • Recruiting and scaling the organization

Role Description We are seeking an AI Implementation Engineer to help design, build, optimize, and deploy AI-powered business systems and automations across a growing commercial real estate organization. This person will serve as the architect responsible for building scalable workflows, integrations, automations, AI agents, and operational systems that improve efficiency, lead generation, client communication, and internal processes. The ideal candidate has experience implementing AI systems within real businesses and can translate business objectives into practical workflows. Key Responsibilities - AI Systems Architecture - Design and implement AI-powered workflows - Build scalable automation frameworks - Develop AI-assisted business processes - Identify opportunities for automation across departments - Create documentation for all systems and workflows - GoHighLevel Administration - Configure and optimize GoHighLevel environments - Build CRM automations - Create pipeline workflows - Implement lead nurturing sequences - Configure automated communication systems - Manage integrations with external platforms - Workflow Automation - Build automations using: - GoHighLevel - Zapier - Make.com - n8n - API integrations - AI agents - Automate repetitive operational tasks - Build lead routing systems - Create data synchronization workflows - AI Agent Development - Build AI-powered lead qualification systems - Implement AI-assisted communication workflows - Develop automated follow-up sequences - Create AI-enhanced reporting processes - Improve operational efficiency through agentic workflows - Training & Handoff - Train internal team members on systems - Create SOPs and documentation - Ensure workflows can be maintained internally - Support transition from implementation to operations ownership Qualifications - 3+ years building automation systems - Advanced GoHighLevel experience - Experience with AI agents and workflow automation - Strong understanding of CRM architecture - Experience integrating multiple software platforms - Experience with API-based workflows - Excellent documentation skills - Strong problem-solving ability Preferred Qualifications - Real estate industry experience - Experience implementing AI within sales organizations - Experience building lead generation systems - Experience with SMS and email automation - Experience with conversational AI workflows Success in the First 90 Days - Audit existing systems - Identify workflow bottlenecks - Rebuild critical automations - Improve lead management infrastructure - Deploy AI-assisted workflows - Deliver documentation and training - Successfully hand off ongoing management to internal staff