Role Description Under the Chief Enterprise Operations Officer, this position is the key leader for the Consumer Lending Processing Department which includes: - Processing, funding, servicing, and operational processes for ancillary Insurance products related to direct consumer loan products (Auto, HELOC, and Visa loans). - Assisting the Chief Enterprise Operations Officer in carrying out assigned responsibilities consistent with cost-effective practices, regulations, and Credit Union policies. - Providing leadership direction, administration, and strategy development for staff related to consumer lending operations. - Setting staff goals to meet organization’s objectives and maintaining high levels of employee productivity and member services. - Identifying and implementing efficiency improvements and supporting the Credit Union’s culture. - Serving as a management escalation resource for Consumer Lending Operations related issues. - Building, planning, directing, overseeing, and approving compliance, processing, funding, and administration of consumer lending operations. - Supporting increased consumer and HELOC loan volume, along with insurance product penetration. - Establishing guidelines, procedures, and standards for product and service development to provide long-term portfolio growth. Qualifications - 5-7 years of Consumer Lending operations experience, including underwriting, processing, and funding. - 2-3 years of collateral management experience. - A minimum of five years of management experience in a financial institution. - Advanced credit experience. - Ability to analyze and evaluate loan requests and make credit decisions. - Knowledge of budget processes. - Excellent oral and written communication skills. - Business Acumen, Process Management, Negotiating, Conflict Management, Developing Direct Reports, Motivating Others, Sizing Up People. Requirements - Drives for Results: demonstrated ability to achieve business targets. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

Role Description M-Files is looking for a high-potential, execution-oriented analyst to serve as a go-to resource within Strategic Operations, supporting key strategic priorities across the company. This role is designed for an early-career professional who thrives in a fast-moving environment and enjoys turning ambiguity into action. You will help translate ideas, questions, threads, and leadership discussions into a structured, organized program—with clear workstreams, owners, meeting cadence, KPIs, baselines, impact estimates, and crisp executive-ready communication. The Strategic Operations Analyst position requires strong judgment, high reliability, and a bias for action—someone who prides themselves on driving execution every day, not just producing analysis. Key Responsibilities - Turn ambiguity into a structured program that moves. - Translate strategic priorities into clear workstreams, owners, timelines, and deliverables—then drive follow-through to completion. - Build and maintain lightweight program structure: operating plans, workback schedules, decision logs, action trackers, and weekly priorities. - Proactively identify gaps, risks, and dependencies—and push them toward resolution with the right stakeholders. - Run the operating cadence (calendar, meetings, coordination). - Own the execution rhythm: scheduling, agendas, pre-reads, notes, action items, owners, and deadlines. - Ensure meetings are decision-oriented and outcome-driven with explicit owners and deadlines. - Maintain alignment between what leadership believes is happening and what is actually happening across teams. - Build and maintain KPI definitions and baseline measurement approaches so progress can be quantified credibly. - Perform hands-on analysis in Excel: data cleanup, modeling, scenario analysis, impact estimation, and performance tracking. - Create simple measurement systems that make progress visible and highlight where execution is slipping. - Provide consistent operational visibility: what shipped, what progressed, what’s blocked, what needs escalation. - Create and maintain dashboards and reporting outputs (Excel / PowerPoint, and BI tools where applicable) that enable fast decision-making. - Use reporting as a tool to drive action and accountability, not as the end product. - Create high-quality, executive-ready PowerPoint decks: updates, operating reviews, decision memos, and strategic readouts. - Write clear, concise summaries that synthesize complex inputs into “what matters / what changed / what we need to do next.” - Support leadership preparation for key meetings and reviews with briefs, agendas, objectives, and next steps. Outcomes to be achieved - Key strategic priorities consistently move from idea → plan → execution → measurable outcomes. - Cross-functional teams are aligned, blockers are escalated early, and commitments are delivered reliably. - The operating cadence is disciplined: clear priorities, clear owners, clear next steps, and consistent follow-through. - Leadership has dependable visibility into progress and performance because execution is well-run week over week. Qualifications - 1–4 years of experience in an execution-oriented environment (e.g., business operations, consulting, investment banking, strategy & ops, program support, GTM ops, analytics). - Advanced Excel skills (analysis, modeling, comfort working with imperfect data). - Strong PowerPoint skills (can build clean, executive-ready decks quickly with attention to detail). - Excellent written communication: concise, structured, action-oriented. - Strong ownership and reliability; you pride yourself on consistent execution and follow-through. - Highly organized and able to manage multiple threads without dropping details. Preferred (nice to have) - Experience supporting operating rhythms (weekly business reviews, QBRs, operational reviews). - Familiarity with dashboards / BI tools (Power BI, Tableau) and/or basic SQL. - Exposure to SaaS business models, pricing/packaging, or cross-functional transformation initiatives. Benefits - As remote enabled company our employees enjoy the flexibility to establish their own life/work balance. - 10 paid holidays annually. - Unlimited PTO. - Matching 401K Plan (25% of employee's contribution up to the IRS max). - Health insurance (PPO and HDHP/HSA plans offered). - Dental insurance. - Vision insurance. - Life insurance (1x employee salary). - Short-term disability (employer paid). - Long-term disability (employer paid). - Flexible Spending Plan (medical and dependent). Compensation Transparency We believe transparency helps candidates make informed career decisions. This role is targeted with a total compensation opportunity of up to $225,000 USD, comprised of base salary and an annual variable bonus. While individual offers are based on experience, skills, and overall alignment with the role, we encourage applicants to share their general compensation expectations during the application process. Additional information regarding our compensation philosophy, bonus structure, and comprehensive benefits package will be shared throughout the interview process.

• Own the end-to-end lifecycle of predictive market contracts—from event identification and market creation through live monitoring, settlement, and dispute resolution. • Track live sports, political, and macroeconomic events in real time. When breaking news hits, you respond—adjusting specs, flagging risks, and keeping markets accurate. • Verify outcomes using authoritative sources: official league stats, government releases, regulatory filings. If there’s an edge case, you anticipated it and wrote the rule for it. • Draft clear, unambiguous settlement language that accounts for postponements, cancellations, amended results, and anything else the world throws at you. • Investigate and resolve settlement disputes under time pressure, maintaining a full audit trail that meets CFTC standards. • Surface process gaps and work with the team to close them—this role has a direct line to how operations evolve.

• Serve as the approval checkpoint for all deals before they go out the door. • Review proposed discounts and ensure they fall within approved guidelines. • Analyze price-per-user metrics to protect margins and flag outliers. • Partner with sales leadership to evaluate non-standard deal structures. • Maintain and enforce deal approval policies and escalation paths. • Maintain deal attribution updates to ensure proper mapping to sales teams and individuals. • Enforce data quality broadly across the CRM, flagging outliers or "poor hygiene" and ensuring updates are made properly. • Process end-of-month billing accurately and on time. • Maintain Salesforce accuracy around contract amounts, contract dates, renewal timelines, and related deal data. • Track and reconcile orders throughout their lifecycle. • Coordinate with finance and sales teams to resolve billing discrepancies. • Process Customer Private Offers and Multiparty Private Offers (MPOs) end to end as part of the deal lifecycle. • Create and manage private offers within the Microsoft Marketplace. • Maintain deep working knowledge of Microsoft Marketplace processes, requirements, and updates. • Troubleshoot marketplace-related issues and serve as the go-to resource for internal teams. • Ensure all marketplace transactions are properly documented and aligned with internal records.